By joining Kraken, you’ll work on the bleeding edge of bitcoin and other digital currencies, and play an important role in helping shape the future of how the world sees and uses money.
At Kraken, we constantly push ourselves to think differently and forge new paths in a rapidly growing industry fraught with unexplored territory, which is why Kraken has grown to be among the largest and most successful bitcoin exchanges in the world.
If you’re truly interested in pushing the envelope by disrupting an industry that some say cannot be disrupted, then we just might have the job meant for you.
Kraken is a place for dreamers and doers - to succeed here, we firmly believe you must possess each in spades. Check out all of our job postings here.
Our ideal candidate is a self-starter, enjoys complex and ambiguous technical issues, has a keenness for problem solving, is able to see bigger perspective and provide expert insights into business solutions, and above all, is immensely passionate and diligent about about technology and data security.
If our words have struck the right chord with you and you are up for another challenging yet exciting career opportunity, we would certainly like to meet you!Job Type : Full-time
Maintain the complicated relationship that our global employees have with the devices and / or technology they interact with on a daily basis (in order to do their jobs and get work done)
Help team members by solving computer issues to allow them to work effectively
Answer team members questions efficiently to strive for optimized productivity and possess the know-how and experience needed to aid team members use common workplace devices, tools, applications and services.
Who We Are Looking For
An individual with 1-3 years experience working in an independent IT Support role
A go-to person for all things IT or technical (e.g., troubleshooting a broken scanner that has repeatedly stumped the office manager, by explaining the detailed steps required to encrypt email and the importance of encrypting communications to a less tech-savvy individual.)
You understand the importance of IT best practices and security and can maintain them in your sleep
You love people and working with people and enjoy helping team members to work effectively, securely and happily
You understand the importance of computer systems and applications working effectively to increase productivity
Skills and Knowledge
Desktop, laptop, server, tablet configuration (e.g. repairing, training, troubleshooting, etc.)
Understanding of all software systems in its entirety
Experience working with alternative operating systems
System replication and deployment, along with ability to reimage systems
Applications including but not limited to MSFT Office 365 (Word, Excel, Powerpoint), Apple iWork (Keynote, Pages, Numbers), and OpenOffice (Writer, Calc, Impress)
Firewall, private networks, and wireless access
Internet, phone, and video conferencing connectivity, including IP systems
Experienced with various privacy software
Performing wiring or cabling duties in an office environment
Backup, online storage and disaster recovery
Network documentation (hardware & software audits)
CCTV and IP video camera systems
Unlimited endpoint protection on diverse systems
Security services suite (e.g., antivirus, content filtering and device control)
Mindful of personal security and willing to adopt company security processes to everyday life
Physical security experience will be considered an asset
Mobile device support for iPhone and Android (e.g., set up, backing up, upgrading, securing, etc.)
Apps used for work (e.g., configuration, updates, troubleshooting, etc.)
Ability to provide remote client support
Single-handedly drive programs to teach people how to use their work tools in a secure and productive way
24 / 7 / 365
We want you to maintain a work-life balance, however, we need you to understand that this is not your typical job that needs you to clock out at 6 PM every day
You need to work with a large geographically dispersed team consisting of people possessing a broad understanding of and comfort with technology
You may need to work outside of normal business hours in the event that a team member experiences an emergency or urgent situation
This role will require the ability to travel, potentially for more than two weeks at a time. For this reason, a valid passport will be mandatory.