IT Support Specialist (EU)
16d ago

By joining Kraken, you’ll work on the bleeding edge of bitcoin and other digital currencies, and play an important role in helping shape the future of how the world sees and uses money.

At Kraken, we constantly push ourselves to think differently and forge new paths in a rapidly growing industry fraught with unexplored territory, which is why Kraken has grown to be among the largest and most successful bitcoin exchanges in the world.

If you’re truly interested in pushing the envelope by disrupting an industry that some say cannot be disrupted, then we just might have the job meant for you.

Kraken is a place for dreamers and doers - to succeed here, we firmly believe you must possess each in spades. Check out all of our job postings here.

Our ideal candidate is a self-starter, enjoys complex and ambiguous technical issues, has a keenness for problem solving, is able to see bigger perspective and provide expert insights into business solutions, and above all, is immensely passionate and diligent about about technology and data security.

If our words have struck the right chord with you and you are up for another challenging yet exciting career opportunity, we would certainly like to meet you!Job Type : Full-time


  • Maintain the complicated relationship that our global employees have with the devices and / or technology they interact with on a daily basis (in order to do their jobs and get work done)
  • Help team members by solving computer issues to allow them to work effectively
  • Answer team members questions efficiently to strive for optimized productivity and possess the know-how and experience needed to aid team members use common workplace devices, tools, applications and services.
  • Who We Are Looking For

  • An individual with 1-3 years experience working in an independent IT Support role
  • A go-to person for all things IT or technical (e.g., troubleshooting a broken scanner that has repeatedly stumped the office manager, by explaining the detailed steps required to encrypt email and the importance of encrypting communications to a less tech-savvy individual.)
  • You understand the importance of IT best practices and security and can maintain them in your sleep
  • You love people and working with people and enjoy helping team members to work effectively, securely and happily
  • You understand the importance of computer systems and applications working effectively to increase productivity
  • Skills and Knowledge

  • Desktop, laptop, server, tablet configuration (e.g. repairing, training, troubleshooting, etc.)
  • Understanding of all software systems in its entirety
  • Experience working with alternative operating systems
  • System replication and deployment, along with ability to reimage systems
  • Applications including but not limited to MSFT Office 365 (Word, Excel, Powerpoint), Apple iWork (Keynote, Pages, Numbers), and OpenOffice (Writer, Calc, Impress)
  • Internet

  • Firewall, private networks, and wireless access
  • Internet, phone, and video conferencing connectivity, including IP systems
  • Experienced with various privacy software
  • Performing wiring or cabling duties in an office environment
  • Security

  • Backup, online storage and disaster recovery
  • Network documentation (hardware & software audits)
  • CCTV and IP video camera systems
  • Unlimited endpoint protection on diverse systems
  • Security services suite (e.g., antivirus, content filtering and device control)
  • Mindful of personal security and willing to adopt company security processes to everyday life
  • Physical security experience will be considered an asset
  • Remote connectivity
  • Mobile device support for iPhone and Android (e.g., set up, backing up, upgrading, securing, etc.)
  • Apps used for work (e.g., configuration, updates, troubleshooting, etc.)
  • Ability to provide remote client support
  • Education

  • Single-handedly drive programs to teach people how to use their work tools in a secure and productive way
  • 24 / 7 / 365

  • We want you to maintain a work-life balance, however, we need you to understand that this is not your typical job that needs you to clock out at 6 PM every day
  • You need to work with a large geographically dispersed team consisting of people possessing a broad understanding of and comfort with technology
  • You may need to work outside of normal business hours in the event that a team member experiences an emergency or urgent situation
  • This role will require the ability to travel, potentially for more than two weeks at a time. For this reason, a valid passport will be mandatory.
  • Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form