Specialist Contracts Maintenance
Dell
Cork, Ireland
26d ago

Senior Representative Contracts Maintenance Analyst

Cork, Ireland

Dell is a collective of customer-obsessed, industry-leading visionaries. We believe that technology is essential for driving human progress, and the technology we provide transforms the way we all work and live.

But we are more than a technology company we are a people company. We recognize that over 100,000 employees across six continents have different interests and aspirations.

We inspire, challenge and respect each and every one of them, every day. And we provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a Senior Representative Contracts Maintenance Analyst on our Finance, Bookings team in Cork, Ireland.

Finance

World-leading approaches in finance are fundamental to our success. Our Financial Analysis team has a broad and important responsibility.

We rely on our analysts to develop, interpret and implement financial concepts for planning and control. Their technical analysis of present and future financial performance informs all kinds of management decisions and strategies.

And their research has an impact on everything from acquisitions and investments to customer deals, working capital requirements and forecasting.

The Maintenance Operations team are a multi-cultural, diverse service team, with customer focus, dedication, agility and expertise in the field of revenue recognition & order entry.

The team is an integral cog in Dell EMC’s Order-to-Cash cycle with extensive knowledge in the processes & systems, relentlessly focusing on execution, quality and efficiencies

Key Responsibilities

  • Responsible for reviewing & managing all maintenance orders within EMEA for completeness and accuracy.
  • Collaborating on complex customers issues
  • Responsible for maintaining the integrity of the OKS Database. Manages contracts activity for renewal, installation, upgrades and de-
  • installation. Modifies contract information as required.

  • Develops and maintains contracts for assigned accounts according to established procedures and meets defined Service Level Agreements (SLA's).
  • Provides superior customer service to the Renewals Sales Teams.
  • Adheres to procedures and guidelines of quote creation and ensures consistency and best practices are followed. Additionally, uses judgment within defined practices and procedures.
  • Resolves order discrepancies and contract billing issues through interface with Customers, Sales, Global Revenue Operations, Install Base, Finance or Senior Management.
  • Translation support, both written & verbal
  • Organizing and delivery training and workshops both internally in the team and to our Sales and Sales Support Teams
  • Supporting Senior team members and management as required
  • Essential Requirements

  • Fluent French or Italian Language skills
  • Attention to detail & Ability to multi task
  • Ability to work within a team environment and independently.
  • Microsoft Office products (Outlook, Excel).
  • Communication & Organizational skills.
  • Ability to work under pressure and prioritize tasks
  • Has strong problem solving and multi-tasking ability.
  • Comfortable with consistently heavy workloads and demands
  • Confidence presenting to large groups
  • Proven history of using iniative
  • Eager to Collaborate
  • Customer first attitude
  • Flexible, agile and open to change
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    Closing date : 29th June 2018

    Apply now!

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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