Head of Operations
11d ago

Job Description

The Rehab Group is a charity that provides services for over 20,000 adults and children, and champions the value of diversity and inclusion for people with disabilities or disadvantage in their communities throughout Ireland and the UK.

We work with people with disabilities, people on the autism spectrum, people with mental health difficulties, people who are disadvantaged in some way in the labour market, and people who want a fresh start.

Our VISION is of a charity that champions the value of diversity and inclusion for people with a disability or disadvantage, in their communities.

Together, we will constantly learn and seek to provide excellent services to foster and enhance social and economic independence.

  • Our MISSION is helping the people we serve to be more independent; helping them to contribute to and be more included in their communities;
  • empowering them with the skills and confidence to be active in the workforce; and supporting them to be in charge of their health and wellness.

    Our VALUES underpin all we do, shape who we are and how we work with one another, in our organisation and in the community :

    Advocacy : Challenge exclusion and promote inclusion

    Quality : Strive for excellence in all aspects of our work

    Dignity : Respect the unique worth of every person (that includes people who access our services, families, employees and volunteers)

    Justice : Act with integrity, honesty, commitment and accountability in everything we do to ensure equity, fairness and transparency

    Team Work : Foster an environment that encourages change, growth, trust in our organisation and in partnership with others, working together as one Rehab team


    Head of Operations (Enterprises)


    The post holder has responsibility for the daily management and development of all aspects of operational delivery of the Group’s supported employment activities in Rehab Enterprises in order to maximise the creation of employment opportunities for persons with a disadvantage or disability in a financially sustainable manner.

  • The holder will ensure the creation and provision of high quality, responsive and sustainable services which meet the needs of those that use the Group’s services;
  • our funders; regulators; Board and other key stakeholders. The individual will have responsibility for the development and management of relationships with these key groups in their network area;
  • these relationships will be managed in close collaboration with the Director of Enterprises.

    The post holder is responsible for the leadership and devlopment of the operations team and co-ordination / direction of the activities within the sites in their network area.

    They work in collaboration with the senior team to develop and achieve the long term, ambitious goals that are required to make Rehab Enterprises a world leader in its field.


    Formal Education

  • A third level qualification or equivalent (QCF Level 6)(UK) or (NFQ Level 8)(Ireland) or relevant proven equivalent operation experience at a senior level.
  • Work Experience

  • At least five years in the planning and delivery of customer focused services.
  • An experienced leader with strong operational, general management and strategic management competency.
  • A proven track record in business planning and change management.
  • Experience of the Supported Employment sector would be an advantage.
  • Experience of manufacturing or recycling environments would be an advantage.
  • Requires a conceptual understanding of their specialism typically gained through advanced training and extensive experience or a full professional qualification combined with significant practical experience.
  • Involves a large element of planning and organisation, due to the management of a large team or teams or the complexity of activities and planning over significant timescales c.

  • 1 year; Undertakes diverse or complex work to ensure the delivery of effective and responsive services; Ensures the function or service area(s) operate effectively and in compliance with legislation, policies and procedures, recommending changes / improvements where appropriate;
  • Identifies and assesses service challenges and decides the best course of action where there may not be a clear solution.

  • There will be a framework for delivery, but initiative and judgement will be needed to resolve problems as they arise;
  • Skills and Knowledge

  • A track record of driving business change in pursuit of operational excellence.
  • A commitment to living the organisational values of T eam work, D ignity, J ustice, A dvocacy and Q uality.
  • A results-focused leader with strong people management skills.
  • A networker with positive relationship management skills.
  • Financial management capability with experience of budgeting and financial planning.
  • Good knowledge of efficiency measures / tools and safe working practices in a commercial environment.
  • Ability to analyse complex problems and develop workable options.
  • Ability to effectively build the Operation’s human resource capability, developing a highly productive workforce and ensuring that its processes allow the organisation to run effectively.
  • Strong written, oral and interpersonal skills with a proven ability to engage with and influence all relevant key stakeholders.
  • A team player with the ability to operate as a member of a leadership group and to identify optimal opportunities for collaboration within the Operations division and across the wider Group.
  • Commitment to promoting and advocating for the rights of people with a disability / disadvantage.
  • Highly developed communication and interpersonal skills in order to lead staff and / or to win hearts and minds of others (internally and externally) in order to bring about necessary changes in behavior and to achieve the required outcomes.

    Job Area

    Lead and unify Rehab Enterprises operational function across the Rehab Group in Ireland and Poland, into a focused structure in order to implement the Group Operations three-

    year Strategy, working in collaboration with colleagues from the Group Operations Leadership Team, within agreed timeframes.

    Devise and implement a Strategic Plan for the Rehab Enterprises division, delivering against planned milestones in a timely manner, ensuring that the operation delivers / exceeds budgeted financial expectations and agreed key performance indicators on an annual basis.

    Develop and lead a comprehensive change management plan across operations to align and motivate all stakeholders behind the new organisational objectives outlined in the Strategic Plan, to ensure that new practices are embedded into the culture and ethos of the organisation.

  • Measure and benchmark , across the Group, user feedback within supported employment and the tracking of achievement of developmental outcomes in order that the service delivered meets the identified needs and wishes of the people that we employ;
  • and the achievement of agreed outcomes. Work in close collaboration with the senior management team to identify, develop and produce innovative products and services that can be supplied meeting the development needs of our employees, whist being financially sustainable.

    Ensure that quality and safety is at the forefront of service provision and that the services delivered within Rehab Enterprises operations adhere to internal and external quality / registration / certification standards.

    This will be measured inter alia, through participation in and compliance with all relevant contract evaluation mechanisms.

    This will be done through close working with colleagues from the Quality & Governance division.

    Actively promote a culture of innovation and continuous improvement throughout Rehab Enterprises operations where shared learning opportunities are optimised and national / international best practice is embedded at the earliest opportunity.

    This will be done through close working with colleagues from the Strategic Planning & Development division.

  • Analyse, examine and control all high-level operational risks with a comprehensive risk management structure to include implementing appropriate mitigating interventions;
  • respecting the agreed Group protocols for incident reporting and management; and addressing all audit / regulatory findings within agreed timelines.

    Lead and direct operational staff within Rehab Enterprises operations to ensure that robust people management principles are embedded so as to foster a strong cross-

  • functional team-working ethos; identification and development of emerging talent; development of a performance management culture;
  • as well as clear communication of the team’s progress in meeting its performance objectives. This will be done through close working with colleagues from the People &Culture division.


    Typical Level of Interaction

    Standard : Typical interaction is to request and provide information. Courtesy, tact and effectiveness are required.

    Advanced : Influence using logic and facts. Communication is important but not critical to the achievement of job objectives.

    X Expert : Win the hearts and minds, changing opinion of people. Critical in achieving the job objectives.

    Primary Audience (Internal)

  • Regional Operations Leadership Team
  • All staff within the network area
  • Members of the People &Culture division
  • Members of the Quality & Governance division
  • Members of the Strategic Planning & Development division
  • Clerical / Operational

    Supervisory / Junior Professional

    Middle Management / Seasoned Professional

    Clerical / Operational

    Supervisory / Junior Professional

    Middle Management / Seasoned Professional

    X Senior / Top Management


    Budget and staff dimensions to be determined

    Operational & Quality KPIs as agreed as part of the annual budgetary process.


    This role requires the job holder to :

    Be action oriented; enjoying working hard and seeking challenges with an ability to act and react as required, even in circumstances of limited / incomplete information.

    Be flexible regarding working hours and travel in order to meet the operational needs of the organisation.

    Flexibly adapt to take on other reasonable duties / projects if required by the Director of Enterprises.


    A commitment to living the organisational values of Team work, Dignity, Justice, Advocacy and Quality

    Respect for Others

  • You contribute, and support colleagues to contribute to developing, maintaining and evaluating systems that respect the rights and interests of individuals.
  • You recognise dilemmas when promoting the rights and responsibilities of individuals and, where possible, develop appropriate solutions.
  • You check that all information in the organisation recognises and promotes equality and diversity of individuals and staff, and take appropriate action with any information that is discriminatory in any way.
  • You contribute, and support colleagues to contribute to developing, maintaining and evaluating systems to ensure that : each person is treated and valued as an individual individuals’ preferences are always taken into account equal opportunities are promoted individuals’ and key people’s diversity, cultures and values are respected the participation, contribution and inclusion of all individuals is promoted active support is promoted to enable individuals to participate to the best of their abilities
  • Leadership & Teamwork

  • You lead the team, setting high standards, tackling any performance problems and facilitating high performance.
  • You facilitate an open exchange of ideas and foster an atmosphere of open communication.
  • You contribute to the shaping of Departmental / Organisational strategy and policy.
  • You develop capability and capacity across the team through effective delegation.
  • You develop a culture of learning & development, offering coaching and constructive / supportive feedback
  • You lead on preparing for and implementing significant change.
  • You anticipate and respond quickly to developments in the sector / broader environment.
  • You actively collaborate with other colleagues, and Organisations.
  • Judgement & Decision Making

  • You identify and focus on core issues when dealing with complex information / situations.
  • You assemble facts, manipulate verbal and numerical information and think through issues logically.
  • You see the relationships between issues and quickly grasping the high level implications.
  • You identify coherent solutions to complex issues.
  • You take action, making decisions in a timely manner and having the courage to see them through.
  • You make sound and well informed decisions, understanding their impact and implications.
  • You strive to effectively balance the departmental issues, organisational elements and the service user / employee impact in all decisions.
  • Building Relationships & Communication

  • You speak and write in a clear, articulate and impactful manner.
  • You actively listen, seeking to understand the perspective and position of others.
  • You manage and resolve conflicts / disagreements in a positive & constructive manner.
  • You work effectively within the Organisational process, recognising & managing tensions arising from different stakeholder perspectives.
  • You persuade others; building consensus and gaining co-operation from others to obtain information and accomplish goals.
  • You proactively engage with colleagues at all levels of the organisation and across other Departments and builds strong professional networks.
  • You make opinions known when you feels it is right to do so.
  • Openness to Change

  • You participate in the communication of change to the organisation.
  • You effectively highlight the need for change providing leadership and direction throughout the change process.
  • You communicate changes in a clear and positive way, understanding that some people may be fearful of change and require additional support.
  • You actively support individuals to identify and communicate any additional resources, support or expertise they need to adapt to and manage the change.
  • You encourage others to identify opportunities for change in their roles and practices and in organisational policy and service delivery.
  • You help to minimise disruption when implementing changes.
  • You evaluate change by encouraging feedback and building on this to ensure the success of the change.
  • You act as a role model for change.
  • Management & Delivery of Results

  • You initiate and take personal responsibility for delivering results / services in own area.
  • You balance strategy and operational detail to meet business need.
  • You manage multiple agendas and tasks and reallocates resources to manage change in focus.
  • You make optimum use of resources and implements performance measures to deliver on objectives.
  • You ensure the optimum use of ICT and new delivery models.
  • You critically review projects and activities to ensure their effectiveness and that they meet Organisational requirements.
  • You instil the importance of efficiencies, value for money and meeting corporate governance requirements.
  • You ensure the team are focused and act on Business plans priorities, even when faced with pressure.
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