Retail Advisor – Part Time (20hr) Permanent
Vodafone Limited
Ennis, Clare, Ireland
17d ago

Retail Advisor Part Time (20hr) Permanent-ENN00000K Retail Advisor Part Time Ennis Who you are :

You are a strong teammate with a focus ondelivering a first class customer service to our customers. You areopen-minded, innovative and daring.

You are passionate about and have previousexperience in delivering an excellent customer experience. You have thepassion, drive and skills to help us continue driving growth and excellenceacross Vodafone.

Our customers see their mobile communication as a lifeline andas a Retail Advisor you will give every customer a top class experience by meetingtheir individual needs in order to grow customer loyalty.

Within Vodafone, the Retail Advisor role is anexciting role working as the public face of Vodafone in our Retail stores.

Thisrole will give you a real opportunity to influence the customer experience bymeeting their individual needs which in turn will grow customer loyalty andhelp shape the future of Vodafone.

Your success in this role could lead toother equally exciting roles within Vodafone.

As Retail Advisor you will be passionate aboutdriving sales and supporting your store and team in achieving a range ofcritical metrics in both sales and customer experience.

You will be guided by the Vodafone values which areSpeed, Simplicity, Trust, Customer Obsessed and Ambitious & Competitive.

Weneed you to embrace these from the start!

Your next challenge : Impact on the business.

  • Achievement of individual sales targets set by the business on a weekly, monthly and quarterly basis.
  • Ensure all administration associated with the role is completed correctly and within agreed timeframes.
  • Customers, supplier andthird parties

  • Ensure you consistently deliver a first class experience to all our customers. Keeping updated on new products and services to be able to advise our customers accordingly.
  • Take ownership of your customer's queries or needs, dealing with them in a positive manner to ensure that all aspects are resolved and / or seen through to completion.
  • Listen to customers’ needs and consistently meet or exceed their expectations with Vodafone’s products and services.
  • Always look at things from the customer’s point of view.
  • Be an ambassador for the Vodafone brand.
  • Leadership and teamwork

  • The Retail Advisor reports into the Store Manager role and needs to work effectively in a team where partnership and support is vital to the store’s success.
  • Align own efforts towards achieving store / team goals.
  • Knowledge and experience :

  • Demonstrate a good working knowledge and interest in our full portfolio of products and services.
  • Continuously keep up to date with industry trends and competitive activity.
  • Communication

  • Ability to communicate effectively and positively with both customers and team.
  • What you need :

  • 2 years’ experience in a fast paced retail environment.
  • Ability to deliver both individual results, as well as contributing to team success.
  • Proven Customer obsessed focus- taking ownership of your customer’s experience and issues to achieve a positive outcome.
  • You have the ability to recognise and analyse complex customer issues and apply the most effective solution to resolve the situation.

  • Flexibility on working hours due to the opening and closing times of our stores
  • What else should youdemonstrate :

  • You are self-motivated and take pride and satisfaction in your own work
  • You have a strong interest in data and Smartphone products
  • You are a strong communicator with the ability to tailor your style depending on audience
  • You are outgoing and energetic and enjoy working on your own and as part of your wider team to achieve customer stratification and important metrics
  • Take ownership of your customer’s experience andissues to achieve a positive outcome. Including the ability to recognise andanalyse complex customer issues and apply the most effective solution toresolve the situation.
  • Who we are :

    We are Ireland's leading total communicationsprovider offering our customers a variety of solutions across mobile and fixedplatforms.

    As part of Vodafone Group, we are part of the world's largest mobilecommunity with a presence across all five continents.

    We’re at the forefront of innovation in Ireland. Wemake significant investments building and maintaining our networks and to date,we have invested nearly €1bn in our network investment programme.

    We continueto invest to enhance our network.

    It’s not just our products and services which areinnovative, our modern and innovative workspace in MountainView helps cultivatean environment of creativity and innovation through new ways of work.

    New waysof working means an environment free from clutter, wires, barriers andcabinets. This has helped Vodafone make the Great Place to Work list inIreland.

    All our employees have one locker and are free to sit wherever theywish within our building. This encourages creativity and develops relationshipswhich traditional style environments inhibit.

    You probably want to know moreabout new ways of working Find out move via this link :

    Our people are at the centre of everything we do.We employ approximately 1,300 people in Dublin and across our network of retailstores in Ireland.

    Our aim is to ensure each employee has the opportunity toinnovate, to be challenged and to be rewarded. We are dynamic in everything wedo, including our approach to training, development, performance management andflexible benefits.

    We are an equal opportunities employer where ourpeople can be at their best.

    Customer Obsessed - We arepassionate about exceeding customer expectations

    Work passionately to really understand the customer

    Look at decisions through the customer’s eyes

    Take personal accountability for the customer experience

    Innovation Hungry - Wecreate and deliver new products, services and ways of working that delight ourcustomers

    Takerisks and push what is possible

    Look for improvement all the time

    Do things in better ways

    Ambitious & Competitive- We bring energy and passion to our work and always aim to beat thecompetition

    Deliverbest in class

    Review our own performance and then improve it

    Be lean and cost effective every time

    One Company, Local Roots We work across Vodafone to achieve the best outcome for customers, employeesand shareholders

    Valueour differences and act inclusively

    Make the best decision for Vodafone, not just for one part of the businessCommunicate and use best practice

    Speed - We drive speed tomarket. We relentlessly prioritise and pursue the outcomes that matter to ourbusiness

    Analyse fast, execute faster

    Simplicity We make thingssimple for our customers, partners and colleagues

    Focus effort and stop ineffective activity

    Communicate in a way that is easy to understand

    Challenge complexity and provide simpler solutions

    Trust - We are reliable andtransparent to deal with. We deliver for others and trust others to do likewise

    Trust others to deliver

    Support decisions once made, regardless of personal view

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