Retail Advisor Part Time (20hr) Permanent-ENN00000K Retail Advisor Part Time Ennis Who you are :
You are a strong teammate with a focus ondelivering a first class customer service to our customers. You areopen-minded, innovative and daring.
You are passionate about and have previousexperience in delivering an excellent customer experience. You have thepassion, drive and skills to help us continue driving growth and excellenceacross Vodafone.
Our customers see their mobile communication as a lifeline andas a Retail Advisor you will give every customer a top class experience by meetingtheir individual needs in order to grow customer loyalty.
Within Vodafone, the Retail Advisor role is anexciting role working as the public face of Vodafone in our Retail stores.
Thisrole will give you a real opportunity to influence the customer experience bymeeting their individual needs which in turn will grow customer loyalty andhelp shape the future of Vodafone.
Your success in this role could lead toother equally exciting roles within Vodafone.
As Retail Advisor you will be passionate aboutdriving sales and supporting your store and team in achieving a range ofcritical metrics in both sales and customer experience.
You will be guided by the Vodafone values which areSpeed, Simplicity, Trust, Customer Obsessed and Ambitious & Competitive.
Weneed you to embrace these from the start!
Your next challenge : Impact on the business.
Customers, supplier andthird parties
Leadership and teamwork
Knowledge and experience :
What you need :
You have the ability to recognise and analyse complex customer issues and apply the most effective solution to resolve the situation.
What else should youdemonstrate :
Who we are :
We are Ireland's leading total communicationsprovider offering our customers a variety of solutions across mobile and fixedplatforms.
As part of Vodafone Group, we are part of the world's largest mobilecommunity with a presence across all five continents.
We’re at the forefront of innovation in Ireland. Wemake significant investments building and maintaining our networks and to date,we have invested nearly €1bn in our network investment programme.
We continueto invest to enhance our network.
It’s not just our products and services which areinnovative, our modern and innovative workspace in MountainView helps cultivatean environment of creativity and innovation through new ways of work.
New waysof working means an environment free from clutter, wires, barriers andcabinets. This has helped Vodafone make the Great Place to Work list inIreland.
All our employees have one locker and are free to sit wherever theywish within our building. This encourages creativity and develops relationshipswhich traditional style environments inhibit.
You probably want to know moreabout new ways of working Find out move via this link :
Our people are at the centre of everything we do.We employ approximately 1,300 people in Dublin and across our network of retailstores in Ireland.
Our aim is to ensure each employee has the opportunity toinnovate, to be challenged and to be rewarded. We are dynamic in everything wedo, including our approach to training, development, performance management andflexible benefits.
We are an equal opportunities employer where ourpeople can be at their best.
Customer Obsessed - We arepassionate about exceeding customer expectations
Work passionately to really understand the customer
Look at decisions through the customer’s eyes
Take personal accountability for the customer experience
Innovation Hungry - Wecreate and deliver new products, services and ways of working that delight ourcustomers
Takerisks and push what is possible
Look for improvement all the time
Do things in better ways
Ambitious & Competitive- We bring energy and passion to our work and always aim to beat thecompetition
Deliverbest in class
Review our own performance and then improve it
Be lean and cost effective every time
One Company, Local Roots We work across Vodafone to achieve the best outcome for customers, employeesand shareholders
Valueour differences and act inclusively
Make the best decision for Vodafone, not just for one part of the businessCommunicate and use best practice
Speed - We drive speed tomarket. We relentlessly prioritise and pursue the outcomes that matter to ourbusiness
Analyse fast, execute faster
Simplicity We make thingssimple for our customers, partners and colleagues
Focus effort and stop ineffective activity
Communicate in a way that is easy to understand
Challenge complexity and provide simpler solutions
Trust - We are reliable andtransparent to deal with. We deliver for others and trust others to do likewise
Trust others to deliver
Support decisions once made, regardless of personal view