Customer Experience Leader
South Dublin
40d ago

What I Do

  • Deliver hot fresh food, in a clean and friendly restaurant, giving customers a great experience each visit, every time
  • Consistently deliver the highest standards of quality, service and cleanliness in the restaurant
  • Act as a host; be approachable, friendly and anticipate customer needs
  • Position Requirements

    Create a Great Customer Experience

  • Make it special act as a role model be welcoming, personalise your comments and connect with your customers
  • Make it genuine give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
  • Adapt to each customer’s needs be customer confident and provide an individual experience that exceeds their expectations, e.g. :
  • o Be patient with customers who need help, offer to explain the menu

    o Get to know regular customers and treat them individually

    oUse positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special, direct queues during busy periods

    o Support in store events with enthusiasm

  • Use initiative and confidence approach and interact with customers
  • Answer customer queries confidently and professionally keep up-to-date with knowledge on our food and promotions
  • Monitor food quality being consumed by customers
  • Treat all customers and colleagues with courtesy and respect
  • Work as a supportive team member
  • McDonald's is an equal opportunities employer.

    Position Attributes

    Quality, Service and Cleanliness

  • Complete tasks and activities in line with training, company guidelines and management direction
  • Adhere to McDonald’s standards of quality, service and cleanliness
  • Follow all workplace safety, security and food hygiene procedures
  • Follow our guidelines and take pride in your personal appearance
  • Take responsibility for your training in all areas; look for opportunities to improve and develop
  • Apply
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