Technical Support Engineer, Python
New Relic, Inc.
Dublin, Ireland
15d ago

Description

Technical Support Engineer, Python

As a New Relic Support Engineer you know more about our products than any other function and you feel a sense of pride and satisfaction helping customers through their never-

seen-before technical issues. We are serious about keeping our skills sharp so we can provide world-class assistance in a constantly evolving technical landscape.

We emphasize training, knowledge and customer empathy your learning opportunities will never end.

You will collaborate with other Support Engineers to creatively and relentlessly solve customer problems, while honing your technical skills.

You will use your insight and imagination to help us identify recurring or systemic problems and suggest ways we might address them.

Are you ready to become our next Support Engineer focused on today’s Infrastructure issues?

We are currently looking for a unique individual someone who . . .

Has a track record of providing superior end-user software support via email, phone and social media

Has experience with web technologies and cloud infrastructures : Web Servers (Windows or Linux), OS Distributions, network and systems troubleshooting tools, web development platforms, cloud hosting services like AWS, Azure, Google, etc.

Has working knowledge of container management software such as Docker, Kubernetes, OpenShift, etc.

Understands the concept and use of automation / configuration management using tools like Ansible, Chef, Puppet or an equivalent

Additional background in front end web development and know your way around JavaScript and WebDriver would be a plus

Is curious about software technology and can demonstrate expert troubleshooting skills

Loves delighting people even customers who are having a bad day

Wants to be an integral part of a world-class technical support organization

Can get creative when the answer is not obvious

Possesses a hunger for knowledge - always wants to learn more and do better (we are like that around here)

Collaborates easily across teams or disciplines to solve problems

Can work a flexible schedule in a 24 / 7 / 365 support environment

A little about us :

New Relic provides the real-time insights that software-driven businesses need to innovate faster. New Relic’s cloud platform makes every aspect of modern software and infrastructure observable, so companies can find and fix problems faster, build high-

performing DevOps teams, and speed up transformation projects. Learn why more than 50% of the Fortune 100 trust New Relic at newrelic.com.

  • New Relic is a San Francisco Best Places to Work award winner, an Oregon Top Workplace award winner, named a leader in the Gartner’s 2012, 2013, 2014, 2015 & 2016 Magic Quadrant for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN);
  • 10 Cloud Management Companies to Watch (NetworkWorld) the list of accolades goes on. More important than all of that : we provide challenging work, opportunities to learn, high quality teammates, a standard-

    setting product, and a company on the move.

    This position is in our Dublin office, in a vibrant tech community and a city with a great quality of life. We offer a fantastic work environment, competitive compensation, equity, and great benefits.

    New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, individuals with disabilities, age, sexual orientation, protected veterans, or any other characteristic protected by law.

    Note : Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

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