Graduate Casino Specialist
The Stars Group Inc.
Dublin, Ireland
16d ago

Job Purpose

The successful candidates will play a key role in ensuring that the Stars Group Casino business runs smoothly and that our 100+ million customers continue to enjoy the suite of casino games available across all platforms.

You will also learn and develop from top class professionals with a broad range of expertise within one of the biggest online gambling companies in the world and in one of the fastest growing E-Commerce industries.

Each successful candidate will be assigned to one of the following verticals :

Operations

  • Regular site testing and support of on-going maintenance.
  • Liaising with internal operations teams such as Customer Security and Customer Support.
  • Be trained and become a point of contact and expert in all backend systems and the issue resolution processes.
  • Assisting in facilitating the release of new game content and product enhancements
  • Trained to become a CMS system super user’. The point of reference for all content issues within the Casino team.
  • Supporting and maintaining operational processes for any new and existing products.
  • Reporting on customer segment, game and site traffic performance.
  • Analysis and reporting on competitor’s products and performance.
  • Managing site incidents, and assisting in the improvement in process within this area.
  • Product

  • Support product managers in the delivery of new platform, client / web and bonus features.
  • Work with Casino UI / UX team to deliver wireframes and prototypes of tasked product features.
  • Work with Casino development teams to develop and deliver product features seamlessly across all platforms and jurisdictions.
  • Full UAT testing and sign-off tasked product pre-go live.
  • Creating supporting materials and documentation for marketing and product purposes.
  • Report status of tasked products to key stakeholders and wider group.
  • In-House Studio

  • Manage the completion of project goals and facilitate communication, organization, and process improvement across all teams involved.
  • Own the day-to-day tasking for development studios and support teams.
  • Identify and communicate bottlenecks or roadblocks that may prevent the teams from achieving their goals.
  • Communicate effectively, correctly, and succinctly with software engineers and team leads.
  • Review the projects throughout various development stages and bring their quality to industry standards.
  • Help make decisions on work methods, development pipeline and priorities.
  • Creatively contribute to the pipeline with your own design ideas and game concepts.
  • Motivate and support to your team. Contribute to a positive work environment and project forward momentum.
  • Games Release

  • Manage casino games compliance process globally across all group licences and brands.
  • Handle country specific compliance duties for Spain, Italy, Romania and US.
  • Conduct all testing of new game to ensure they function as intended in production.
  • Spec out all game images for our design team.
  • Keep on top of what our competitors are releasing so we can ensure to provide best in class content to our users.
  • Skills and Capabilities

  • Technically competent
  • Essential

  • To have achieved or be on course to be degree educated
  • Ability to demonstrate a systematic approach to problem solving
  • The ambition to succeed in a fast-paced and ever-changing environment
  • Analytical skills and a propensity to troubleshoot
  • The motivation for career progression
  • A team player with the capability to work on your own initiative and be innovative
  • The Process

    We know as a graduate you will be keen to understand when your expected hire and start date will be. After you apply we will aim to get back to you within 14 days.

    If you meet the criteria you will be invited to an assessment centre in our Dublin office at the end of August.

    Our Values

  • Focus on the customer
  • Work as a team
  • Strive for excellence
  • Our Culture

    I love working for The Stars Group, as I am given the freedom to make my own decisions (and mistakes) and really influence the growth and success of the company.

    The company encourages you to come up with new ideas and challenge the status quo, which leaves you feeling like a key part of the success of the company, while at the same time helping the company to grow to the next level.

  • Ian O’Reilly (Casino Release Manager)
  • The Incentives

    The salary for this job is competitive for the graduate market, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and also like to throw in a discretionary annual performance bonus.

    In addition, we can provide advice and dedicated assistance to those moving to Dublin.

    We offer health and dental insurance for you, your partner and your children (if you all live at the same address). In addition, you are entitled to join our company pension scheme.

    Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.

    We have a canteen which offers hot and cold options for breakfast and lunch and we contribute €3 daily towards this. In addition, there is free fresh fruit, snacks, drinks and an onsite gym (if you’re into that kind of thing).

    The Company

    The Stars Group is an ultimate owner of industry leading gaming brands including PokerStars, PokerStars Casino, BetStars, Full Tilt, PokerStars Championship, PokerStars Festival and MEGASTACK.

    Collectively, these brands have more than 111 million registered customers, forming one of the largest online gaming businesses in the world.

    We provide gaming experiences designed to make our platforms the favourite iGaming destinations for customers everywhere.

    This role is in the Group’s Dublin service office in the casino department.

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