Senior Manager Escalation Engineering
Dell
Cork, Ireland
19d ago

Escalation Engineer Senior Manager,

Cork, Ireland

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.

We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a Senior Manager, Escalation Engineering in Cork, Ireland.

The Software Engineering team delivers next-generation software application enhancements and new products for a changing world.

Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

The Sr. Manager of Escalation Engineering will be responsible for leading a team tasked with supporting VxRail.

Key Responsibilities

  • Leading a team of senior engineers.
  • Working closely with the Continuous Product Development team
  • Driving innovation, security and rigor into our products
  • Implementing best practice engineering methods.
  • Developing functional processes and operational policies.
  • Providing team members with engineering design guidance.
  • Developing talent and skills to develop a high-performance team that delivers superior engineering level support
  • Developing, managing and communicating key performance indicators and objectives.
  • Essential Skills

  • Bachelor’s degree in computer engineering, electrical engineering or computer science.
  • Strong knowledge of virtualization technologies.
  • 10 years of storage infrastructure experience. Significant experience with VMware.
  • 7 years as a lead or previous management experience
  • In-depth understanding of storage systems, high performance networking, data analytics, and data migration.
  • Experience driving and delivering innovation
  • Requires proficiency in one of the following languages, C, C++, Perl, Python or shell scripting - Java and / or XML are a plus.
  • Desirable Skills

  • Kernel / driver development experience debugging (kdb, kgdb) and profiling a plus.
  • Knowledge of storage systems, networking beneficial.
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you’re ready to develop cutting-edge software for a changing world, this is your opportunity to develop with Dell.

    Closing date : Taking Applications Now

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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