Premium Support - Principal Technical Account Manager
Symantec
Dublin, Irlanda
9d ago

Responsibilities :

  • Review customer configurations and assist with upgrade planning to make sure the customer’s Symantec solutions are optimized and to help customer realize the most value from their investment.
  • Develop business relationships with the customer's technical and management staff, and support the customer by gaining first-
  • hand knowledge of their system, configuration, and business needs.

  • Knowledge of administrating Symantec products in an enterprise environment and understanding of customer desired outcomes.
  • Provide mitigation strategies relevant to the global security landscape in conjunction with determination of their customer’s needs.
  • Alerts customers about critical vulnerabilities and software updates.

  • Uses their technical expertise to troubleshoot and resolve critical customer issues. Coordinates required technical resources to solve complex issues for customers.
  • Internal advocate for customers ensuring their needs are considered for future product planning.
  • Qualifications :

  • Bachelors degree in Computer Science or equivalent experience.
  • Certification in one or more of the following : Security +, CISSP, Network +, CEH, GIAC.
  • Account Management expertise.
  • 3+ years of experience with enterprise-class networking or security software.
  • Strong verbal or written communication skills and interpersonal skills, as well as superior relationship management skills.
  • Proficiency in contemporary operating systems, advanced networking concepts, and computer security concepts.
  • Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

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