Job Purpose :
For projects that are medium to large in scope / complexity focusing on the WorldLink Platforms, part of the TTS Payments and Receivables infrastructure, to ensure that specific requirements for changes to applications are met through project management of the end-
to-end process. This follows the standard SDLC process of Project Initiation, Definition, Design, Construction, Verification, Deployment and Post Implementation review.
WorldLink Change Management team is responsible for re-designing the existing WL infrastructure, improve Customer experience, accelerate revenue and reduce cycle times and cost.
WorldLink is a flagship Global Product for cross-border payments.
Provide guidance on the WL capability development to ensure coverage and responsibility for delivering intended functionality
Analyse changes proposed to include impact on Client Operations / Partner systems.
Liaise with various functional teams e.g. Business Manager, Technology Team, UAT, throughout the SDLC process for initiating activities, providing updates, receiving updates regarding sign-offs etc.
Communicating progress of the project(s) to relevant parties
Ensure awareness and adherence to Quality Management System
Partner and Support the QA and UAT phases to ensure appropriate testing takes place for all changes delivered.
Ensure project plans are created and maintained
Track and monitor project activities against agreed business dates
Provide strong analytical, technical, business and / or management expertise to the group
Respond to and resolve issues beyond standard management requests
Personal Specification :
Background in Financial Services preferable
Strong Business Analyst Background
Experience managing large technical and / or process related projects
Strong understanding of WorldLink Product offerings and connected systems an advantage
Skills and Aptitudes :
Strong Analytical / Project Management skills
Proactive in identifying opportunities.
Willing to take ownership and responsibility.
Organizational - Managing demands from several sources and working to deadlines.
Resourcefulness - Ability to identify solutions
Strong communicator and influencer
Use independent judgment to make decisions where no clear precedents exist
Ability to work with little supervision but within boundaries
Ability to manage multiple priorities simultaneously
Strong interpersonal skills and ability to build relationships
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Valuing Diversity :
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
Citi is an Equal Opportunities Employer