Client Services Operations, Senior Associate
State Street Corporation
35d ago

Primary Job Duties and Responsibilities

  • Take responsibility for the quality of client service & contracted deliverables to assigned client(s)
  • Perform and / or monitor quality and internal controls for all team deliverables
  • Plan and manage the daily processes and the effective utilisation of resources with the support of the Officer
  • Identify issues and problems in service delivery and carry out necessary corrective action keeping team and AVP informed of issue.
  • Record the issue in an issues log and track progress

  • Ensure that Key Performance Indicators are produced and dispatched as required
  • Participate in the development testing and implementation of new systems and products
  • Assist with planning and management of all relevant project work
  • Set and maintain standards of personal and professional performance / behaviour; ensuring staff accountability and adherence to company policies and procedures
  • Co-ordinate and implement training and development activities for individuals and the team
  • Agree goals monitor and appraise the performance of team providing regular formal and informal feedback ensuring the PPR system is updated within corporate deadlines
  • Establish and maintain good working relationships with clients third parties and colleagues communicating effectively through formalised reporting and ad hoc liaison.
  • Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve / escalate queries / problems within agreed timescales.
  • Qualifications

  • Primary Degree or a Professional or Accounting qualification or equivalent.
  • Significant experience working in the provision of fund administration services
  • Apply
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