Supervisor, Soma @ The Spire
Kylemore Services Group
O'Connell Street, Dublin City Centre
17d ago

Supervisor, Soma The Spire

KSG is a pioneering restaurant solutions provider and is a 100% Irish owned and controlled company. Since 2008 we have experienced rapid growth in excess of 75% and have ambitious plans for the future.

We want to continue as the fastest growing contract restaurant and hospitality service provider in Ireland and we would like you to be a part of that.

We are currently recruiting for an experienced Supervisor to join our team based our new restaurant, SoMa The Spire in Dublin City Centre on O'Connell Street.

  • The Supervisor provides on-going support to the Restaurant Manager to ensure the unit meets / exceeds the targets established for their individual unit.
  • As the Supervisor you will supervise the total catering operations and employees of the unit. On-going support and development is given to you from your Restaurant Manager, and various management duties will be delegated as necessary. Operations

  • Responsibility for the supervision of staff and allocation of their duties.
  • Ensure the unit is presented professionally at all times, with food menus and displays updated daily.
  • Assist with weekly stock takes.
  • Ensure the security of stock and cash at all times.
  • Delivery procedures must be followed ensuring that all stock is secure and accurate, records and stock checks are completed as per the schedule.
  • We operate on a just in time principle which requires liaison with the chef.

    Food Hygiene

  • Ensure that food hygiene standards are adhered to and comply with E.H.O, Q.A, and H.A.C.C.P requirements.
  • Complete all necessary records in accordance with company procedures.
  • Finance

  • Over see that the Unit runs smoothly and professionally and opening / closing procedures are followed in the absence of the Manager.
  • Place stock orders in line with Axapta
  • Ensure all deliveries are on time and dockets are processed accordingly to head office.
  • Balance tills and process daily cash sheets through Axapta.
  • Assist in achieving the unit’s maximum profitability and overall success by controlling cost and quality of service
  • Health & Safety

  • Ensure adequate stocks of cleaning materials and equipment are maintained. Ensure COSHH regulations are up to date and guidelines in the use of PPE are accurate.
  • On-going awareness of all areas occupied by KSG and completion of maintenance request forms for necessary repairs.
  • Customer Service

  • Ensure all aspects of production and presentation of service meets the high quality standards expected by customers.
  • Always be available to deal with any concerns that customers may have and seek a solution to every issue that goes beyond what might ordinarily be expected.
  • Respond to Customer Comments Cards’ & communicate details to all colleagues.

    Ace Quality Assurance

  • Follow up on ACE Audits.
  • Communicate with staff ensuring that all staff are aware of the company standards and their responsibilities.
  • Hospitality Management

  • Overseeing the effective delivery of the Hospitality requirement to the client in line with KSG tailor made hospitality offering and costings.
  • Training& Development
  • Provide clear direction and authority to employees.
  • Continuous on the job training of all staff and organisation of re-training when required.
  • Regularly communicate with the team on any customer feedback.
  • Promote a positive attitude towards work and always lead by example. Direct the team to exceed the needs of our customers.
  • Assist with the development of staff and encourage good team work, maximising motivation and staff morale.
  • People Management

  • Assist the Unit Manager in staff recruitment and training for the Unit.
  • Supervise employees and efficiently co-ordinate their daily duties.
  • Be available to deal with any staff welfare issues and if necessary, participate in grievance, disciplinary or capability issues.
  • Record attendance, sick, lateness and disciplinary issues of all employees in the Employee File.
  • Ensure all staff work the required hours and that the correct break periods are observed.
  • Assist management with staff discipline when required.
  • Monitor and control the performance of all catering assistants and ensure the correct standards are achieved in all areas.
  • Requirements - Experience in a 4 or 5 star dining environment is essential - Strong communication and interpersonal skills are required -

    Candidates should be enthusiastic, motivated and extremely customer focused If you would like to apply for this role, please do so through the link provided.

    We look forward to hearing from you!

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