Order Management Specialist
Cognex Corporation
Ireland - Cork
39d ago

The Company :

Cognex is the global leader in the exciting and growing field of machine vision. With over $500 million of cash in the bank and no debt, we are a financially strong international company with a culture that maintains the fast paced, creative environment of a startup.

Our employees, proudly called Cognoids, take their work seriously, but don't take themselves seriously. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance and hard work in a fun and rewarding environment.

The Team :

The Order Management Team, based in Cognex’s Cork Distribution Centre, provides order fulfillment account management for Europe by partnering with Sales, Operations, Marketing, and Credit and Collections to provide the highest level of service, from order acceptance to order delivery, to both internal and external customers.

This team works in a fast-paced and challenging, but rewarding, environment.

The Role :

The Order Management Specialist’s role includes the daily booking of customer purchase orders in SAP, along with the management of the orders through the system and associated Customer, Sales and Partner queries that arise.

This includes purchase order validation, checking product availability, strict compliance with company booking policies.

They also collaborate with key departments on order backlog, order prioritization etc. The team also is responsible for the upkeep of the customer master data records.

Essential Functions :

  • Set up new customers on PeopleSoft / SAP
  • Enter customer orders on PeopleSoft / SAP
  • Verify product availability / pricing opposite agreed customer contract / approval matrix.
  • Exercise discretion to prioritize product allocations when supply is not available
  • Collaborate closely with Purchasing on long lead times / escalations
  • Distribute preliminary pick plan to Shipping
  • Provide support to Inside Sales, Credit, Purchasing, Logistics, and Sales
  • Fast response to customer queries in a timely, friendly manner
  • Manage escalations through with colleagues and manager
  • Maintain customer files with contracts, purchase orders, SDR’s
  • Ensure SOX compliance with booking policy, including revenue recognition impacts
  • Perform additional ad-hoc duties as assigned by the Customer Service Manager
  • Proactively be involved in Continuous Improvement initiatives and take initiative
  • Knowledge, Skills, and Abilities :

  • High-energy individual
  • Ability to work under pressure in a fast-paced, changing environment
  • Can-do positive attitude
  • Thinks like a customer
  • Strong time management skills to effectively prioritize daily tasks
  • Demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment
  • Strong attention to detail and ability to challenge
  • Good presentations skills
  • Strong interpersonal and customer service skills
  • Ability to work with others in a professional, responsive and courteous manner
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Office 365, SAP and BI tools a plus
  • Fluency in a European Language essential
  • Minimum education and work experience required :

  • 5+ years of experience with account management and customer service, preferably in a high tech, fast-paced environment
  • BS / BA (preferably in business or related field) or equivalent work experience is required
  • Disclaimer :

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

    They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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