Contact Centre Agent – Swedish
Waterford Institute of Technology
Waterford, Ireland
1d ago

Job Title : Contact Centre Agent Swedish

Reports to : Team Leader

To generate sales leads and help companies become more aware of their IT needs. Company : IDG Direct IDG Direct is a dynamic and fast growing telemarketing, and research Company providing demand generation services to the IT industry.

The operation currently employs 320 multilingual agents, and is forecast to continue to grow. Our telemarketing agents make 5.

2 million telemarketing and research calls to over 120 countries. Our language profile continues to increase, we are currently offering over 30 languages.

The operation is international, covering several time zones.

Role responsibilities :

  • Represent IDG services, and brand positively while communicating with all potential clients
  • Make professional outgoing calls to prospective clients
  • Research and build customer’s interest in the services and products available
  • Engage the client on calls to share information and conduct surveys
  • Gather and record accurate client details
  • Maintain and update database as new information is gathered
  • Follow-up calls with clients with completing and checking database information
  • Complete thorough updates and hand-overs with team-members and team leaders
  • Contribute to projects, process improvements, and other duties as required
  • Qualifications :

  • Strong Leaving Certificate or equivalent
  • Third Level Qualification an advantage
  • Experience :

  • Evidence of success with clients in telemarketing and / or in sales
  • Experience in dynamic contact centre work environment an advantage
  • Experience working with Microsoft office package i.e. Excel, Word and Outlook
  • Competencies, Skills, and Attributes :

  • A business level of verbal AND written Swedish is mandatory
  • An enthusiastic and respectful manner with clients
  • Clean and confident communication skills
  • An ability to listen to the client and judge how to respond helpfully and calmly
  • Friendly with an ability to quickly build rapport with the clients
  • Proactive and able to work with strict targets and deadlines
  • Organised and methodical while multi-tasking
  • Ability to complete calls with clients and gather accurate information for follow-up
  • Target-driven and motivated with a proven track record of success with clients
  • Very good computer skills with an ability to use standard office packages
  • A strong and flexible approach to working as part of a team
  • Excellent verbal and written English
  • IDG Direct is an Equal Opportunities Employer

    Apply
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form