We present an excellent opportunity for a motivated and structured professional to join the Operations Support Team of the leader in the online gaming industry as a Business Analyst.
Your Main Responsibilities will include :
Work with stakeholders, IT and Business Analysts from round the business to identify and analyse product and application requirements.
Define and document Operations business requirements based on input from users and stakeholders
Document product requirements in a clear, concise and detailed manner
Perform detailed system analysis and or process analysis
Finalise and communicate to Operations teams and stakeholders the gap analysis for requirements that will not be included in planned releases
Interact with Development to communicate requirements and as part of the team ensure the design specifications meet business functional enhancements
Provide ongoing support to the Release Management, Product and Marketing Analysts and QA as development commences on changes involving Operations
Demonstrate leadership by coordinating the requirements gathering and development of specifications for small to large projects
Drive Operational Improvement by analyzing and proposing change to current Operations tools and systems, processes and policies that will lead to improved Player Experience, increased Customer Satisfaction and reduction in Response time
Compile Release communications for Operations. Complete Train the Trainer sessions.
Manager Stakeholder, Bug and CR project priority in conjunction with Optimization Manager and Key business stakeholders
Our Candidate will have :
Experience in a business analysis role in Product Development or Operations role
Ability to adapt to changing priorities and to thrive in a fast-paced work environment
Proactive with "can-do" attitude
Experience in online gaming sector (preferably online poker) is highly desirable
Excellent communication skills including documentation skills and presentation experience
Strong customer focus
Demonstrate strong analytical, problem solving, interviewing, and fact-finding skills.
Ability to lead by coordinating the requirements, specifications, design
Experience of credit card payments, security or fraud detection would be an advantage.
Excellent written and verbal skills
In depth understanding and experience of the software development process and overall project life cycle
Degree in Business or Technology required (Working with IT consulting company is very relevant)
Knowledge of online poker, poker games, affiliate program, or online fraud and project management experience will be considered a plus.
This is a fantastic opportunity to carve a career path in a thriving organization.