Customer Support Agent
Betfair
Dublin
32d ago

The Paddy Power brand boasts an international multi-channel betting and gaming group. The Paddy Power brand is widely seen as one of the most distinctive consumer brands in Europe.

The Betfair brand is famous for Innovation. Betfair pioneered the betting exchange in 2000 a product which altered the landscape of the sports betting industry.

Today, Paddy Power Betfair is a force to be reckoned with. We have a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of B2C and B2B operations across Europe.

Description

Customer Support Agent- 30 hours per week

Competitive Hourly Rate of Pay with defined development path

We have a number of fantastic opportunities to join one of Ireland’s most recognisable brands! As a Customer Support Agent, you will provide support to Paddy Power Betfair customers with any Sports and eGaming queries through phone, chat, e-

mail, messanger and social support, in order to deliver a world class customer experience. We answer in excess of 3 million customer contacts per year and strive to maintain an unbeatable level of care.

Key Responsibilities

  • Handle customer queries and complaints over call, chat, messanger, email and social media
  • Be the public face of Paddy Power Betfair and act as an advocate of the brand
  • Ensure customers feel listened to and supported regardless of their support query
  • Follow all Paddy Power Betfair policies and procedures in relation to customer issue resolution
  • Achieve Customer Support targets in relation to contact quality, handle times and customer feedback targets
  • Verify customer details to ensure account security and fraud prevention
  • Experience

  • A minimum of 12 months experience working in a customer service environment.
  • Essential Competencies

  • Good PC skills - competent in using Microsoft Office to view email, spreadsheets etc.
  • Excellent spoken and written English, with strong spelling and grammar skills
  • Excellent telephone manner & written communication skills
  • Good typing speed and accuracy (>30wpm)
  • Working Hours and Conditions

  • Candidates will be required to be available between the hours of 7am 2am - 30 hours per week
  • Opening hours may change to suit business needs
  • The rota is compiled on a rotation basis so hours of work are known well in advance. Shifts are flexible so you should be too.
  • We all play to win. But we always remember the playing is every bit as important as the winning. We never forget our responsibilities to consumers and the wider communities we operate in.

    Paddy Power Betfair is an equal opportunity employer and supports workforce diversity.

    By submitting your application online, you agree that : your details will be used to progress your application for employment.

    If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than two years, in order to consider you for prospective Paddy Power Betfair roles.

    Our Values

    Our values are important to us. In fact they shape and guide everything we do from improving our performance and working as a team, to hiring the right people and developing our talent.

    There are five key values that we live by :

    Relentless Will To Win : We strive to stay ahead of the game and achieve more for our customers and each other.

    Collaboration : We win by having the best people, working well together and building strong relationships.

    Integrity : We take pride in doing what’s right. No exceptions.

    Agility : We adapt at pace and with purpose, and thrive amid change.

    Low Ego : We take our work seriously but not ourselves, and never believe our own hype.

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