Social Support Lead
17h ago

We’re looking for a Social Support Lead who is passionate about helping customers and has experience using Adobe products and services.

This person will be a social media expert, provide customer support, and use community management strategies to improve the social support experience at Adobe.

They will thrive on empowering our customers to change the world through digital experiences.

Key responsibilities

  • Deliver high quality customer support to Adobe Creative Cloud customers on social media channels, forums, and other messaging apps.
  • Be knowledgeable and communicate with our customers in a friendly, eloquent, and professional way.
  • Monitor brand keywords, executive escalations, and social influencers for support opportunities.
  • Understand the usage of latest social media platforms, tools, and services to provide recommendations for social support improvements.
  • Proactively and independently work towards achieving operational targets and KPIs.
  • Requirements

  • Fluency in English & Portuguese (preferably English, Portuguese, & Spanish)
  • 2+ years of social media, support, marketing, or communications experience.
  • Excellent written and verbal communication skills in both languages- attention to detail required.
  • Expertise with social media communication tools.
  • Experience helping customers with diverse backgrounds and varying experience levels.
  • Ability to quickly read and comprehend large amounts of information.
  • Highly organized, self-motivated, and proactive.
  • Ability to work in a fast-paced environment with the flexibility to adapt to a changing landscape.
  • Ability to defuse irate customers by expressing empathy through written communication.
  • Desire and ability to learn new things and adapt to changing circumstances.
  • Desirable

  • 1+ years in a customer or technical support role.
  • BA / BS degree in relatable field.
  • Experience using Adobe Creative Cloud products.
  • At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists.

    You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

    If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

    Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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