Our customer success and professional services team is the largest organization in the world focused entirely on agreement processes and technologies.
We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly.
And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done.
As part of our global team of Agreement Experts in professional services, customer success management, learning and enablement, and customer support you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.
The Senior Technical Project Manager (TPM) position sits within our Professional Services team, comprised of fee-earning resources that deliver customer implementations and integrations.
Our Senior Technical Project Managers manage the effective deployment of Agreement Cloud Programmes to time, cost and quality, accelerating time to value whilst also managing and mitigating risks.
Best practice solution design paired with controlled delivery leads to successful implementation, end-user adoption and ultimately customer success.
The Senior TPM is the primary overlay for ensuring this success, by orchestrating project resources (Solution Architects, Product Consultants and Technical Consultants) to collectively drive to the required customer outcomes.
This position is an Individual Contributor and position reports to the Regional Delivery Director.
Develop a highly flexible and transparent process which constantly engages with the business to ensure the team is focused on the right priorities and meeting business goals
Coordinate internal resources and third parties / vendors for the flawless execution of projects
Ensure that all projects, across the team including their own, are delivered on time, within scope and within budget
Develop project scopes and objectives, defining feature requirements, and involving all relevant stakeholders and ensuring technical feasibility
Develop detailed project plans to track progress
Measure project performance using appropriate systems, tools and techniques
Incident and bug management and tracking
Create and maintain comprehensive project documentation
Create status reports, meeting minutes, and tracking action items.
Keep business teams and senior executives updated on project timelines and results.
Evaluate existing processes and procedures. Make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness.
Meeting an individual utilisation target of 75% and enabling project resources to maximise their utilisation.
Significant experience of project managing complex cloud-based technology projects in enterprise customers
Proven track record of delivering large-scale programmes to time, cost, quality and scope.
Proven and successful experience of software project delivery using Agile and Waterfall methodologies.
Experience of working alongside System Integrators and exposure to release management processes.
Proven track record of working on multiple projects simultaneously and managing expectations and priorities
Experience of using MS Project and / or other project management tools.
Requirement to travel circa 25% across Europe and occasionally to the United States.
Bachelors degree in Computer Science, Business Administration, or discipline related to industry or equivalent.
Fluency in written and spoken French language would be highly advantageous
Experience with business analysis
Experience using a CRM solution such as SalesForce.com
Ability to adjust personal style to different situations
Ability to multitask, manage multiple projects, and prioritize tasks
Extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques.
Demonstrated experience in creating and maintaining project deliverables such as project charter, project plan, status reports, project timesheets, estimates, communication plan, reports, risk management plan, budget, milestone / deliverables charts.
Demonstrated experience managing issues, scope, and quality while bringing projects to successful completion within cost and time requirements.
Proficient in MS Project and Excel; able to manage complex project schedules and estimates.
Strong written and verbal communication skills. Able to manage meetings, lead project teams, and communicate effectively with senior management.
Not afraid to get involved in complex issues to drive problem solving, and rapidly get to solutions.
Must be a self-starter, able to think on their feet and exercise good judgment and decision-making.
Must pay attention to details.
Must be dedicated, flexible, accountable, and able to respond rapidly to issues and manage challenging situations with high business impact.
Must be able to adjust work schedule when required based on projects and deliverables.
PMI certified PMP is a plus.
Aptitude for identifying areas for improvement and developing appropriate new processes
Ability to lead without authority to coordinate cross-functional work teams toward task completion
Ability to develop strong cross-team relationships and partnerships
Ability to identify and resolve ambiguity
Excellent coaching and mentoring skills.