Customer & Digital
Ireland, Ireland
3d ago
source : Jobnos

Digital & Customer Manager

Do you have a keen interest in all things digital with the ability to influence decision-makers at any given time? Do you possess a deep understanding of the Digital challenges faced by businesses within the financial services industry?

Do you have excellent people, communication and strong negotiating skills? At EY, we are sure that irrespective of the reasoning behind considering a new role with us, becoming a part of our strong financial services Digital & Customer team may be the ideal career move for you.

Who are we?

EY is the only major professional services firm with an integrated Financial Services practice across Europe, the Middle East, India and Africa (EMEIA).

We connect our Asset Management, Banking and Capital Markets and Insurance clients to 6,500 talented people from 12 countries and 35,000 Financial Services colleagues around the world.

The Digital and Customer team is an established innovation and design team that helps clients be first to market with differential customer experiences.

We help clients achieve digital business transformation through a customer-centred approach to design throughout their business.

To ensure this permeates every aspect of the customer experience, we work with clients to build the internal culture and systems required to keep their business customer-

centred on an on-going basis.At EY our inclusive work environment means that everyone’s opinion is valued. This enables us to provide better advice and ideas to our clients, which in turn help you develop as an individual to achieve your potential and make a difference.

Why we are hiring? Over the past number of years, our EY Digital & Customer practice has experienced a high level of demand from our client base.

In order to continue to meet this demand, we are now looking for talented and ambitious individuals at manager level who have deep experience of Customer led transformation to further elevate this growth.

Who are we looking for?

We are looking for leaders in the digital space. The successful applicant should be passionate about digital transformation and demonstrate the value it plays across both, businesses and consumers.

The right person should possess a combination of deep business, functional, technical and change expertise, have a track record in the field of digital, and possess the refined consulting skills required to enable our clients to overcome the most complex of business problems.

The successful candidate can grasp a client challenge or obstacle immediately and collaborate to deliver the right sized solution effectively and efficiently.

An interest in optimising products, marketing activity, distribution patterns and interaction approaches for improved customer experience is essential.

As is an ability to identify and pursue change that can drive real value for our client organisations creating better, more satisfying journeys for their customers.

To deliver this change, successful candidates should have expertise in applying the tools and methods used and have had exposure to and / or experience of : digital strategy design, customer strategy design, customer experience programs, understanding and applying customer value management approaches and channel transformation.

Candidates should be fervent proponents of optimised customer experience and understand the associated levers in improving these interactions for customers in B2C and B2B environments.

Previous Experience

At senior consultant level, we expect candidates to have a breadth of experience of customer related activity as outlined below and demonstrable deep expertise in specific areas :

  • Experience in at least one of the following :
  • Service Design, Experience Design, Innovation, Experience Strategy, Web analytics, Accessibility, User research, Customer-

    centred design, Digital business transformation, Customer engagement and Customer experience management

  • Experience of identifying, driving and measuring customer experience improvements within organisations
  • Experience of working in agile teams
  • Experience of working on projects and programmes in large organizations
  • History of building strong relationships
  • Qualifications

  • Able to prioritise workloads and manage multiple projects concurrently
  • Ability to motivate and drive team performance
  • Characteristics of a forward thinker and self-motivator that thrives on new challenges and adapts quickly to learning new knowledge
  • Strong analytical and problem-solving skills
  • Excellent oral and written communication skills
  • Benefits It is more than just a Job.

    We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes :

  • A competitive remuneration and pension plan
  • A free Gym membership with a top tier gym in Ireland with state of the art facilities
  • FlexEY an opportunity to select benefits that suit your needs, covering additional holidays, health and well-being options, insurance options, savings opportunities and a wide range of discounts, offers and promotions for top tier shops and restaurants.
  • Support for flexible working to accommodate your personal life and career development
  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
  • About EY

    As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world.

    That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.

    Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

    If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

    Join us in building a better working world

    Apply now.

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