Fluent in English & Danish
Experience supporting customers via phone, E-mail, chat, and / or in person
Real passion for customer service and ownership of the customer experience, including comprehensive issue resolution
Handle your own workload and work independently in a dynamic, constantly changing environment
Ability to maintain a positive attitude through periods of change
Grows with a team where expertise is shared and feedback is encouraged
Effective time management including the ability to multi-task, organize and prioritize
Ability to research and grasp technical information across multiple tools while talking with customers
Knowledge of one or more of the following is an advantage : iOS, smartphone, tablet, PC or Mac experience
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Every single day, people do amazing things at Apple. Here’s your opportunity to do significant work by providing excellent customer support.
At Apple, new ideas have a way of becoming extraordinary products, services and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
Are you a problem solver who can build rapport easily with customers? Do you exceed their expectations with your knowledge and passion for technology?
If you are enamored by the way things operate and are able to determine how technology works when things go wrong, you could be Apple's next Customer Service Advisor.
You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time.
You can multitask across systems and applications while analyzing, isolating and resolving a variety of complex technical issues.
You effortlessly engage, explaining solutions step by step with patience and tailor your approach to meet the needs of each individual customer.
You’re not only here to help fix technical issues, but also provide an incredible customer experience. Do you have what it takes?
This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off and product discounts.
Education & Experience
Additional Requirements :
Available to attend approximately 4-5 weeks of required training on a fixed schedule that may include weekends
Flexible to work between the hours of 7 : 00 a.m. GMT and 9 : 00 p.m. GMT including weekends and holidays
Successful completion of initial training
Successful completion of a pre-employment assessment and background check
Please submit your CV in English (CVs in other languages cannot be accepted, unfortunately)
Work-from-home Requirements :
Permanent Irish address
A quiet workspace, ergonomic chair and desk
High-speed internet service (5 megabits download and 1 megabit upload) from a reliable provider)