Senior End User Computing Team Member
ESB
Dublin, Ireland
4d ago
source : Jobnos

The End User Computing Team is responsible for managing the infrastructure that enables the delivery of ESB Digital Workspace.

The Digital Workspace enables people to connect to their business line of applications like SAP, Office Suite from any place & any device.

The infrastructure that supports the Digital Workspace comprises over 300 virtual servers on over 60 hosts running VMware ESXi on Dell PowerEdge hardware.

All of ESB Digital Workspace infrastructure are hosted in ESB datacentre suites in South West Dublin and North West Dublin.

Due to increased activity levels and growing complexity, the End User Computing Team requires a senior level End User Computing Specialist with a minimum of 5 years’ experience in supporting enterprise infrastructure.

Key Responsibilities

The successful candidate will work as a senior member in the End User Computing team which is responsible for the strategy, management, maintenance & monitoring of ESB Digital Workspace infrastructure.

This includes operating systems as well as the support of :

  • Citrix XenDesktop
  • Applications
  • Responsibilities of this role will include :

  • Provide leadership & direction to other members of the team
  • Develop & Lead in the execution of ESB Digital Workspace Strategy
  • Required to communicate with customer, stakeholders and senior management
  • Lead in the delivery of significant projects or tasks within or external to the End User Computing team
  • Selection and procurement of IT systems
  • Configuration & installation of operating system images
  • Capacity Management of virtualisation infrastructure
  • Management and maintenance of all management tools
  • Troubleshooting and root cause analysis of performance issues
  • Patching, upgrading and performance tuning of operating system software
  • Assisting in auditing and necessary reporting, as required
  • Responding to and fixing calls escalated within OLA / SLA
  • Creation and maintenance of documentation, as required
  • Assisting in the Recruitment & Interviewing process, as required
  • Knowledge, Skills and Experience

    Essential

  • Excellent understanding or knowledge of Windows Server
  • Good understanding or knowledge of Active Directory GPO
  • Good understanding or knowledge of VMware (ESXi) or other hypervisors
  • Good knowledge of Scripting, preferably PowerShell
  • Proven troubleshooting ability in a large enterprise
  • Strong stakeholder management, decision making and communication skills
  • Desirable

    Experience in any of the following would be beneficial

  • Nutanix
  • Citrix XenDesktop
  • Cloud Platforms
  • Infrastructure Solutions Architecture
  • Qualifications

    Recognised third level computing qualification or equivalent work experience is essential.

    Location

    ESB head Office, Dublin. Occasional travel to ESB sites is a feature of this role

    Reporting to

    The successful candidate will report to the DSS Team Lead.

    General

    Further training / qualifications will be supported.

    24th September 2019

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