Application Support Hardware Engineer II
Verizon
Dublin, Ireland
12d ago

Responsibilities

  • Maintain and help drive system and hardware uptime and performanceActively monitor, log and respond to production application / hardware incidents Help reduce the team’s average MTTR time by following ITIL Incident Management frameworksDrive Incident and Problem ticket root cause analysis and resolutions.
  • Have a clear understanding of electronics, network, database management and operating systems.Collect and document data on hardware performance, problems and failuresCommunicate with Customer Care Representatives, Hardware Engineering and Field Installation Technicians on resolving escalated technical problems and issuesWorking with hardware vendors to resolve issues and drive improvementsData driven decisions making on identifying and resolving hardware / in-

    field issues.Perform miscellaneous job-related duties as assigned by the team manager

    What we’re looking for...

    This is a key engineering support role requiring strong technical and communications skills. You will be responsible for the uptime, performance, incident management and tracking of system and hardware defects for a global SaaS based product serving customers around the globe.

    The role will involve collaborating with a team of business analysts, developers, engineers and customer care teams. This is a hands-

    on role that requires a sense of urgency and a candidate willing to take on responsibility for the delivery of a world class service to our customers.

    Responsibilities

  • Maintain and help drive system and hardware uptime and performanceActively monitor, log and respond to production application / hardware incidents Help reduce the team’s average MTTR time by following ITIL Incident Management frameworksDrive Incident and Problem ticket root cause analysis and resolutions.
  • Have a clear understanding of electronics, network, database management and operating systems.Collect and document data on hardware performance, problems and failuresCommunicate with Customer Care Representatives, Hardware Engineering and Field Installation Technicians on resolving escalated technical problems and issuesWorking with hardware vendors to resolve issues and drive improvementsData driven decisions making on identifying and resolving hardware / in-

    field issues.Perform miscellaneous job-related duties as assigned by the team manager

    When you join Verizon...

    You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other.

    Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment.

    Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness.

    Whether you think in code, words, pictures or numbers, find your future at Verizon.

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