This is an exciting opportunity to work with Covalen, reviewing and analysing content onsite with one of the largest social media companies in the world.
A permanent job, with plenty of room for future growth within the company.
Duties and Responsibilities
Assist our client’s community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about client’s products and community standards
Make well balanced decisions and personally driven to be an effective advocate for our community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right
Investigate and resolve issues that are reported on clients platform such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team.
Essential Competencies :
Strong personal resilience with the ability to operate in a pressured and fast paced environment.
High adaptability and positive approach to challenges.
Ability to make decisions.
Ability to solve problems.
Effective Time management & Prioritization skills.
Ability to work as part of a team.
Ability to consistently hit KPIs on time.
Candidate Experience :
Fluent in market language and English.
Cultural understanding of the market.
Experience in working in an office environment is preferable.
Extremely reliable, consistent, and hard-working
Passion for ensuring a positive, safe user experience
Flexible in working in a faced paced environment with different projects to work on.
Ability to learn new information in a short period of time
Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European)
Free canteen onsite in client site during shift hours
Extensive Training & Development
Free access to Covalen Group Scheme website
Free access to Covalen 24-hour Employee Assistance Programme (EAP)
Free access to Covalen’s Wellness Programme
Covalen’s Tax Saver Scheme
Covalen’s Bike to Work Scheme
Working hours : Min of 37.5 hours per week Monday to Sunday (including Bank Holidays)
Shift : Flexible
Pay Schedule : Monthly
Contract Type : Permanent