German Speaking Customer Success Executive
RECRUITERS
Dublin, Ireland
1d ago

Are you ready to make one of the best decisions of your career?

From your first day as Customer Engagement Executive you will have people welcoming and supporting you and you will be surrounded by colleagues that are driven by the values of the company : respect, work ethic, team work, motivation and achievement.

You will start with a training specifically designed to prepare you to bring the best experience and the highest quality of customer service to your customers.

You are going to join a technology company that truly cares about and is committed to provide career progression to its employees : you will have access to a great work-

life balance, incredible benefits (25 days of holidays, breakfast and lunch provided daily, language courses, subsidized gym, health and dental ), great facilities and amazing culture.

Who are you?

You are someone that wants to learn and is motivated by providing solutions, who enjoys talking to people and is passionate about helping them.

If empowering smarter, quicker and easier decision-making appeals to you, help make it happen apply today!

Responsibilities

  • Collaborate with customers by phone and email to identify opportunities to make every user successful. This involves on boarding new customers, troubleshooting issues or answering general queries, and recommending or explaining product and service features that are best suited to the customer’s needs
  • Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools and personal product knowledge
  • Ensure the highest level of customer satisfaction by providing quality issue resolution within the established response times and actively adapts to needs of queue & service levels
  • Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports
  • Contribute to the identification and development of opportunities to expand self-help in the application
  • Qualifications

  • 1-2 years of experience in a customer service position. This can be with a tech company or even in hospitality. The most important thing is ATTITUDE and the genuine interest in wanting to help people
  • Fluency in English and German at a business level.
  • This role is offering a basic salary of €34,000 plus a 10% performance based bonus, Health and Dental Insurance, Annual transit Allowance, fitness allowance, 25 days holidays plus tenure based 4 week PTO options as well as an absolutlewy amazing and fun company culture.

    If this sound like you I would love to discuss your suitability for the role, Reach out to Abigail Woods in RECRUITERS today!

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