Technical Support Engineer, Java
New Relic, Inc.
Dublin, Ireland
38d ago


Technical Support Engineer, Java

As a New Relic Support Engineer you know more about our products than any other function and you feel a sense of pride and satisfaction helping customers through their never-

seen-before technical issues. We are serious about keeping our skills sharp so we can provide world-class assistance in a constantly evolving technical landscape.

We emphasize training, knowledge and customer empathy your learning opportunities will never end.

You will collaborate with other Support Engineers to creatively and relentlessly solve customer problems, while honing your technical skills.

You will use your insight and imagination to help us identify recurring or systemic problems and suggest ways we might address them.

Are you ready to become our next Java Support Engineer?

We are currently looking for a unique individual someone who . . .

  • Has deep knowledge of setting up Java Development environments
  • Has experience supporting applications built in Java
  • Can demonstrate expert troubleshooting skills
  • Loves delighting people even customers who are having a bad day
  • Wants to be an integral part of a world-class technical support organization
  • Can get creative when the answer is not obvious
  • Is curious about new software technology (You might dabble in object oriented programming, tinker in Rails, play with Azure Cloud Services, spin up VMs, or geek out in other ways)
  • Possesses a hunger for knowledge - always wants to learn more and do better (we are like that around here)
  • Collaborates easily across teams or disciplines to solve problems
  • Can work a flexible schedule in a 24 / 7 / 365 support environment
  • At New Relic, we hire people who are eager to contribute to our culture, and we empower them to do just that. We take pride in thinking beyond our day-

    to-day job descriptions, and encourage you to actively seek out opportunities to create the type of work environment that you want to be a part of.

    What does this look like in action? You should be ready to be a culture add to New Relic and spend 5% of your time finding meaningful ways to make this an even better place to work.

    A little about us :

    New Relic provides the real-time insights that software-driven businesses need to innovate faster. New Relic’s cloud platform makes every aspect of modern software and infrastructure observable, so companies can find and fix problems faster, build high-

    performing DevOps teams, and speed up transformation projects. Learn why more than 50% of the Fortune 100 trust New Relic at

  • New Relic is a San Francisco Best Places to Work award winner, an Oregon Top Workplace award winner, named a leader in the Gartner’s 2012, 2013, 2014, 2015 & 2016 Magic Quadrant for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN);
  • 10 Cloud Management Companies to Watch (NetworkWorld) the list of accolades goes on. More important than all of that : we provide challenging work, opportunities to learn, high quality teammates, a standard-

    setting product, and a company on the move.

    This position is in our Dublin office, in a vibrant tech community and a city with a great quality of life. We offer a fantastic work environment, competitive compensation, equity, and great benefits.

    New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, individuals with disabilities, age, sexual orientation, protected veterans, or any other characteristic protected by law.

    Note : Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.


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