The City Bin Co. () is an Irish based services business that competes on the basis of customer-focus and service excellence.
The company is a four-times winner of the Deloitte Best Managed Companies (Ireland) Award.
Service Delivery Operations Supervisor, Dublin
The City Bin Co is recruiting a Supervisor to oversee the day-to-day running of our service delivery and operations team in Dublin.
There is a team of 80 service delivery personnel currently employed in the business. The role requires someone with strong people, organisational and planning skills to manage this team and ensure we deliver on our promise i.
have a proven track record at Customer service and Team Management; and be eager for further learning and development.
Coordinate and coach a team of 80 staff to ensure the delivery of amazing customer service.
Key Results :
1. Customer service : Maintain a Net Promoter Score greater than 70 by delivering amazing customer service.
2. Culture : Ensure that all employees 100% of the time understand and work to the principles of the company
3. Operations : Maintain a rate of 99.97% COTIF (collected on-time-in-full) across all routes
Company Required Competencies
builds strong customer relationships.
Follows through in all areas; accepts and delivers on responsibilities; Gets the job done.
establishes process for workflow.
Adjusts effectively to new work demands, processes, structures, and cultures.
Delivers accuracy and precision in work products; mindful of technical and safety requirements, rules and standards.
Generates new ideas and solutions from self and others. An ability and desire to see beyond the familiar.
Role Required Competencies
possesses and maintains the functional and technical knowledge and skills to successfully perform job
Equips individuals with the tools, knowledge, and opportunities to develop their skills and improve performance.
Reinforces cohesive among teams and strategic partnerships.
proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills
manages tension filled situations; views conflict as an opportunity; builds consensus
candid, authentic, and sincere in approach; without hidden agendas
We would very much like to hear from interested and qualified candidates. You can send your application and CV, before 31st December, to john.brewer citybin.com.