Service Delivery [Operations] Supervisor, Dublin
The City Bin Co.
Dublin, County Dublin, IE
6d ago
source : BidRecruit Ltd.

The City Bin Co. () is an Irish based services business that competes on the basis of customer-focus and service excellence.

The company is a four-times winner of the Deloitte Best Managed Companies (Ireland) Award.

  • We are currently recruiting for an appropriately qualified;
  • Service Delivery Operations Supervisor, Dublin

    The City Bin Co is recruiting a Supervisor to oversee the day-to-day running of our service delivery and operations team in Dublin.

    There is a team of 80 service delivery personnel currently employed in the business. The role requires someone with strong people, organisational and planning skills to manage this team and ensure we deliver on our promise i.

  • e. to provide amazing service to our household and commercial customers. The successful individual will thrive in a fast-moving environment;
  • have a proven track record at Customer service and Team Management; and be eager for further learning and development.

    Objective :

    Coordinate and coach a team of 80 staff to ensure the delivery of amazing customer service.

    Key Results :

    1. Customer service : Maintain a Net Promoter Score greater than 70 by delivering amazing customer service.

    2. Culture : Ensure that all employees 100% of the time understand and work to the principles of the company

    3. Operations : Maintain a rate of 99.97% COTIF (collected on-time-in-full) across all routes

    Company Required Competencies

    Customer Focused

  • Passionate about delivering amazing customer experiences. Aware of customer needs; makes decisions with customer in mind;
  • builds strong customer relationships.

    Accountable

    Follows through in all areas; accepts and delivers on responsibilities; Gets the job done.

    Analytical

  • Logical, systematic and methodical in working through a plan or problem; provides solid research on which to base decisions;
  • establishes process for workflow.

    Versatile

    Adjusts effectively to new work demands, processes, structures, and cultures.

    Quality Conscious

    Delivers accuracy and precision in work products; mindful of technical and safety requirements, rules and standards.

    Innovative

    Generates new ideas and solutions from self and others. An ability and desire to see beyond the familiar.

    Role Required Competencies

    Technically Competent

    possesses and maintains the functional and technical knowledge and skills to successfully perform job

    Coach

    Equips individuals with the tools, knowledge, and opportunities to develop their skills and improve performance.

    Team Player

    Reinforces cohesive among teams and strategic partnerships.

    Communicator

    proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills

    Conflict Comfortable

    manages tension filled situations; views conflict as an opportunity; builds consensus

    Straight forward

    candid, authentic, and sincere in approach; without hidden agendas

    We would very much like to hear from interested and qualified candidates. You can send your application and CV, before 31st December, to john.brewer citybin.com.

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