Position Description Overview
The Service Delivery Team is responsible for Fiserv's production processing operations where they process and run the daily, weekly and monthly batch processing cycles for all financial institutions on the OmniPay multi-currency / multi-institutional payment card acquirer processing platform.
This role will require the individual to provide shift cover including weekends on a rotating basis
Monitoring 24 x 7 daily jobs workload schedules 364 days a year
Monitoring incoming and outgoing critical file activity to ensure timely processing. Escalate to appropriate party any late, missing or incorrect files until problem has been resolved
Process and run the daily, weekly and monthly processing cycles for all institutions
Ensuring successful incoming and outgoing file confirmations
Implement defined error procedures; escalate to on-call support teams as necessary for any production processing issues
Ensure that services are delivered in accordance with service levels agreements and auditing requirements
Escalating out of balance issues to appropriate response unit
Determining Level 1 problem, analyzing root cause, and escalating to appropriate response unit, as required
Being the point of contact for our clients for any issues in relation to the OmniPay platform or our production processing
Completing appropriate daily operational checklists & system housekeeping tasks as per operational procedures
Interacting with other team members and management to improve efficiency and effectiveness
Adhering to and contributing to company processes, practices and procedures
Maintain appropriate schedules, logs and statistical analysis
Scope of Job
The ideal person will be able to demonstrate the following important behaviours :
Customer focused, with the ability to identify, empathise with and satisfy customer needs
Quality focused with attention to detail
Excellent standard of communication skills (English) written and oral
Ability to schedule tasks in an effort to manage time and priorities
Self motivated with the ability to work on own initiative and as part of a team
Ability to work under pressure to tight deadlines, with a drive and commitment to delivery
Relevant Third Level Certificate
Previous experience of working in a computer operations / service delivery environment
Previous experience of working in a payment card acquiring related services role preferable but not essential
Experience with workload automation or job schedulers an advantage
Knowledge of Microsoft Office and Unix
Learn more about Fiserv : Life moves fast. And as it does, we know most people aren’t thinking about financial services But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.
The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.