Customer Service Representative
BT Group
Dublin, Ireland, Ireland
5d ago

Closing date

Nov 25, 2019, 11 : 59 : 00 PM

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world and at our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things, from supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups.

We provide network IT services to corporate and public sector organisations in the Republic of Ireland and our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services.

Overview of the role :

As a member of the new Customer Support Specialist team, you are going to be responsible for performing and executing the account management responsibilities for our developing customers.

You will be the point of contact for queries that clients may have in regard to their service and you will be working closely with these clients to make sure that they are given a fantastic customer service experience.

What will you be doing as a Customer Service Representative?

You will be the initial point of contact for our developing accounts and you will be collaborating with other business departments to ensure prompt support, resolution and delivery of customer requirements.

Develop and maintain our CRM to make sure that all customer information is accurate and correct.

Preparing and presenting reports for customers and internal teams to identify customer satisfaction levels and potential growth opportunities.

Maintaining a strong knowledge of BT products and customer requirements and identifying potential opportunities within our developing clients.

What makes a successful Customer Service Representative with BT?

An individual with strong customer service skills in a commercial environment.

Strong communication skills and a passion for building rapport and relationships with your clients and other internal departments.

Has a consultative mind-set and is always striving to provide clients with an outstanding customer service experience

What we can offer :

Strong Salary and Bonus based on experience.


Investment in Continuous growth and development

Annual Leave

Flexible working environment

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