Turkish Customer Support – Dublin €29 K
Contract Pharmaceuticals Limited
Dublin South
2d ago

Job Description

Excellent job opportunity!!!!

Do you speak a native level of Turkish?

Do you have 1-year experience in customer support / Tech support, please?

The role :

A well-known gaming global platform delivering world-class support to customers who use and purchase products and services.

This involves working directly with customers and partners to provide solutions and drive high-quality customer experiences.

The Customer support Executive will work within and promoting the Company Value - Customer Focus, Accountability, Respect, Effective Communication and Empowerment.

Responsibilities :

  • To log, validate and diagnose customer issues on the full range of products and applications supported on the customer site.
  • Providing the customer with a solution through information gathering, analytical troubleshooting and query research, or to route or escalate the contact to the appropriate resolution group.
  • Escalation and management of contacts to agreed service levels. Interaction with service desk colleagues to attain service desk SLA.
  • Excellent attendance and punctuality are required as well as adhering to all company policies and procedures.
  • Proactively seek support from senior teams via appropriate methods as required
  • Requirements :

  • Certificate or equivalent and a minimum of 12-month customer support required
  • Business qualification desirable
  • Be highly fluent in Turkish & English with excellent spelling, grammar and punctuation
  • Have an excellent command of spoken and written English
  • Investigation background is strongly preferred (e.g. Fraud Prevention or Credit Check)
  • Ability to function in a fast-paced environment where the standard of quality and timeliness are established
  • Must be goal and service orientated
  • Ability to deliver information at a customer’s knowledge level in an understandable manner
  • Start date : Early September 2019
  • Apply
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