Excellent job opportunity!!!!
Do you speak a native level of Turkish?
Do you have 1-year experience in customer support / Tech support, please?
The role :
A well-known gaming global platform delivering world-class support to customers who use and purchase products and services.
This involves working directly with customers and partners to provide solutions and drive high-quality customer experiences.
The Customer support Executive will work within and promoting the Company Value - Customer Focus, Accountability, Respect, Effective Communication and Empowerment.
To log, validate and diagnose customer issues on the full range of products and applications supported on the customer site.
Providing the customer with a solution through information gathering, analytical troubleshooting and query research, or to route or escalate the contact to the appropriate resolution group.
Escalation and management of contacts to agreed service levels. Interaction with service desk colleagues to attain service desk SLA.
Excellent attendance and punctuality are required as well as adhering to all company policies and procedures.
Proactively seek support from senior teams via appropriate methods as required
Certificate or equivalent and a minimum of 12-month customer support required
Business qualification desirable
Be highly fluent in Turkish & English with excellent spelling, grammar and punctuation
Have an excellent command of spoken and written English
Investigation background is strongly preferred (e.g. Fraud Prevention or Credit Check)
Ability to function in a fast-paced environment where the standard of quality and timeliness are established
Must be goal and service orientated
Ability to deliver information at a customer’s knowledge level in an understandable manner
Start date : Early September 2019