Customer Support Advisor - Danish speaking
Apple
Cork, County Cork, Ireland
3d ago

Key Qualifications

  • Fluent in English and Danish
  • Experience supporting customers via phone, e-mail, chat, and / or in person
  • Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Handle own workload and work independently in a dynamic, constantly changing environment
  • Grows with a team where expertise is shared and feedback is inspired
  • Effective time management including ability to multi- task, organize and prioritize
  • Able to research and grasp technical information across multiple tools while talking with customers
  • Knowledge of one or more of the following is an advantage; iOS, Smartphone, Tablet, PC or Mac experience
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on New Challenges
  • Description

    We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As an AppleCare Advisor, you will be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs.

    As our customers’ first point of contact, you are the friendly voice of Apple, providing outstanding customer service, troubleshooting, and technical support.

    We’ll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs and remind them that behind our great products are amazing people.

    Because we believe our individual backgrounds, perspectives, and passions help us craft the ideas that move all of us forward.

    You'll be trained to reach your highest potential.This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount.

    Education & Experience

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form