German
Contract Pharmaceuticals Limited
Dublin
1d ago

The role :

Our client is recruiting content reviewers to work with them on a 12 months contractor basis working with one of their global leading clients.

You will be responsible for helping improve the quality and safety of online content, while gaining hands-on job experience.

As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and / or investigating, escalating and / or resolving issues that are reported by users or flagged by the system.

You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.

Duties and Responsibilities :

Day-to-day responsibilities may include, but are not limited to :

  • Investigate and resolve issues regarding content that is reported for account support and / or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
  • Respond to user inquiries with high quality, speed, empathy, and accuracy
  • Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
  • Fulfill base productivity and quality requirements
  • In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity.
  • We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.

    Eligibility

  • Fluency in German or Dutch and English
  • Strong attention to detail to ensure quality of work
  • Enthusiastic, positive attitude with a strong willingness to learn
  • Good knowledge of internet and associated technologies
  • Experience in a professional work environment (Recent graduates welcome)
  • Able to work shifts, both day and evening.
  • Benefits

  • Working for an international enterprise company
  • Great training
  • Company social events
  • Opportunities for career progression
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