The role :
Our client is recruiting content reviewers to work with them on a 12 months contractor basis working with one of their global leading clients.
You will be responsible for helping improve the quality and safety of online content, while gaining hands-on job experience.
As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and / or investigating, escalating and / or resolving issues that are reported by users or flagged by the system.
You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.
Duties and Responsibilities :
Day-to-day responsibilities may include, but are not limited to :
Investigate and resolve issues regarding content that is reported for account support and / or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
Respond to user inquiries with high quality, speed, empathy, and accuracy
Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
Fulfill base productivity and quality requirements
In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity.
We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.
Fluency in German or Dutch and English
Strong attention to detail to ensure quality of work
Enthusiastic, positive attitude with a strong willingness to learn
Good knowledge of internet and associated technologies
Experience in a professional work environment (Recent graduates welcome)
Able to work shifts, both day and evening.
Working for an international enterprise company
Company social events
Opportunities for career progression