Overview of role :
As an In-store Mobile Phone Repair Operative you will be responsible for achieving personal
production targets while maintaining the required repair quality standards.
Main Responsibilities are not limited to but will include :
Mobile Phone Repairs
Manage the flow of repair volume in store and adhere to the set instore KPI targets TAT, Quality etc
Productivity achieve personal production targets.
Adhere to the in store set KPI’s - TAT , repair quality
Adhere to all manufacture repair requirements including the management of faulty parts return
Manage parts stock holding on site
ESD (Electrostatic Sensitive Discharge) - observing all workshop ESD requirements
Documentation - completed to required standards.
Technical Queries Interacting & providing technical assistance to the In-store front end customer facing staff
Health and Safety - working within required work practices and adhering to company health and safety policies.
General Duties - assisting in onsite maintenance to ensure a clean and healthy workshop environment.
Monitoring of repair and spare parts reports to ensure efficient flow of work
Testing of handsets on manufacturer approved equipment and using the correct Manufacturer-specified tests.
Reporting issues with equipment and model specific tests to management
Management of parts returns
Key accountabilities :
Repairing units to manufacturer specifications using appropriate manuals parts and test equipment.
Interacting with Instore sales staff
Reporting issues with equipment and model specific tests to Final Team Leader / Workshop Manager.
ESD Requirements :
Ensure observation of all relevant ESD requirements.
Maintain all ESD equipment issued to required standards.
Ideally you have been educated to certificate or diploma standard in a relevant technical discipline and you will ideally possess the following attributes :
Electrical Repair Experience essential (3 5 years of repair experience)
High level of initiative, along with the ability to prioritise workload
Excellent concentration and attention to detail
Enthusiastic and dependable
Flexible with the ability to support retail opening hours meaning the possibility of evening and weekend shifts
Detail oriented, pro-active and self motivated with excellent follow through
Strong communication and organisational skills