Head of SMB Operations
Stripe Inc
Dublin
6d ago
  • Guide the organization to design and deliver the user experience for SMBs at a massive scale.
  • Ensure team members are happy, effective, and growing in their career and new work experiences.
  • Set clear goals and directions, and provide regular feedback on team members’ performance.
  • Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.
  • Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.
  • Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.
  • We’re looking for someone with :

  • At least 7-10 years of direct people management experience and multiple years of experience managing managers.
  • Experience leading operational teams (preferably in high-growth technology companies).
  • Excellent written and verbal communication skills.
  • Strong operational background and a track-record of making data driven decisions.
  • Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example.
  • An ability to execute on and deliver complex operational projects involving multiple stakeholders.
  • Please find our EU applicant personal information notice here

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