Guest Services Agent
Dublin, County Dublin
12d ago

Job Summary Guest Service AgentDo you want to work for the most recognised name in the hospitality industry? Want to work in one of the best 5 luxury hotels in the country?

Want countless benefits & career development opportunities? Then come to the Conrad Dublin! We are Hilton! We are Hospitality!The Conrad Dublin is a 5 hotel and part of the Hilton Luxury Division.

We aim to offer smart luxury travelers inspiring connections & intuitive service in a world of style'.As part of our Front Office Team you will be acting as the face of the hotel and be responsible for ensuring our guests' stays both begin & end in excellence.

Benefits Working for Hilton comes with numerous benefits, such as :

Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world

Development Hilton have numerous learning & development courses for all types of roles and career goals

Holidays 29 days holiday including bank holidays (increasingly yearly)

On shift complimentary meals on duty & uniforms providedAnd so much more including discounted dental & health cover and high street retail discounts The Job Role In your role as Guest Service Agent, you will be responsible for :

Providing a warm welcome to all of our Guests

Assisting Guests with their luggage

Providing a flawless Check-In & Check-Out

Answer any phone queries in a professional & well-informed manner

Making & adjusting Guest reservations

Assisting with any Guest requests, from offering restaurant suggestions to booking tours The Candidate The ideal candidate should :

Have experience as in a customer-facing role

Have an authentic passion for hospitality and an eagerness to make Guests' stays perfect

Possess excellent communication & organisational skills

Have impeccable grooming standardsIt would also be advantageous if you :

Have previous Front Office Agent Experience

Have worked in a luxury hotel before

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