Vendor Manager, Global Vendor Operations, Trust and Safety
Google
Dublin, Ireland
5d ago

Fast-paced, dynamic, and proactive, YouTube’s Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves.

Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Vendor Manager, you will be responsible for end-to-end YouTube vendor operations. You will work on YouTube products to enable support for users and creators across channels.

You will ensure that user feedback flows to the stakeholders / Product team and fuels innovation. You will be the voice of our users and problem-solve with the internal teams.

You'll also process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.

In this role, you will manage critical workflows operated by vendors within the region. You will have end to end accountability of vendor performance including, but not limited to overseeing staffing, SLA adherence, quality performance and other operations metrics.

You will be establishing the operation at one or more sites and partner with stakeholders, cross-functional teams and suppliers to make it a success.

This role includes overall management responsibility for provisioning and enabling the Vendors to operate as outlined in the Statement of Work (SOW).

You will also manage sections of the long-term global operational strategy and support model, including outsourcing decisions, agreements, vendor selection and continuous improvements of business processes.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories.

We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process.

Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world.

We explore new ideas, solve real problems, and have fun and we do it all together.

Responsibilities

  • Be accountable for operations by managing overall vendor performance in region, driving vendor selection, consultation, and overall vendor operations strategies.
  • Develop and maintain the overall regional workflow strategy. Identify and mitigate risk from a delivery standpoint and ensure compliance with all internal policies and procedures.
  • Perform efficient and effective escalation management in line with the established policies and procedures, and partner with cross-functional teams locally and globally to drive continuous vertical and horizontal improvements at scale.
  • Lead and deliver regular business reviews with stakeholders and vendor relationship management activities.
  • Contribute to and in some cases drive global initiatives by defining and realizing overall operations strategy. Work closely with various internal groups to understand business requirements, implement new processes and contribute to ongoing process improvements.
  • Minimum qualifications :

  • Bachelor's degree or equivalent practical experience.
  • Experience in strategy and planning.
  • Preferred qualifications :

  • MBA or advanced degree.
  • Experience with delivering results through cross-functional interaction with sales, marketing, finance, product development and other functions.
  • Ability to effectively operate in a fast-paced, constantly evolving, team environment.
  • Ability to influence and communicate cross-functionally with all levels of management within Google.
  • Effective written and verbal communication and presentation skills, and excellent strategic and analytical thinking skills.
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form