Senior Client Relationship Officer - Asset Servicing
Dublin, Ireland
12h ago

Dublin Asset Servicing is responsible for the accurate and timely processing a range of different corporate event types across multiple markets.

You will join the team as a Senior Client Services Officer responsible for dealing with complex client queries, dealing with clients directly and supporting junior team members with client requests.

We have 2 positions available to a wider team of 30 people in Asset Servicing.

The successful candidate for this role with have strong client relationship management skills dealing with external stakeholders and will have small number of direct reports.

Full training will be provided in role.

Key Responsibilities :

  • Respond to Client Enquiries in relation to Income / Corp actions queries
  • Manage corporate actions relationship with clients
  • Act as a direct point of contact for internal and external senior client representatives
  • Accurately capture MIS and process client information packs for distribution to clients at each month end
  • Educate clients in respect of understanding Citi’s proprietary systems / market Practices
  • Liaise with processing unit to highlight common issues and recommended procedural changes or system enhancements
  • Participate in regular client service calls and represent the department at client meetings and visit
  • Experience and Skills

  • Must have proven Client Relationship Management experience
  • Excellent verbal and written communication skills to influence senior stakeholders
  • Ideally come from Financial Services, Pharma or Telecomm’s
  • Must have min. BA Degree
  • Ideally have Custody, Funds or Settlements knowledge
  • Good analytical / multitasking / organisational skills with high level of attention to detail
  • Ability to anticipate potential follow up enquiries
  • Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - IE

    Time Type :

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    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

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