German Customer Success Manager +40K Carrickmines
Contract Pharmaceuticals Limited
Carrickmines, Dublin, Ireland
1d ago

Our Client

They are the most trusted and esteemed source of visual content in the world, with over 200 million assets available through its industry-leading sites.

The website serves creative, business and media customers in almost 200 countries and is the first-place people turn to discover, purchase and share powerful content from the world's best photographers and videographers.

They work with over 200,000 contributors and hundreds of image partners to provide comprehensive coverage of more than 130,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography.

Role Overview

  • Create and implement strategies for negotiating small / medium contract renewals for a win / win outcome for the customer’s needs whilst retaining and growing contract value.
  • Own and drive the renewal process, to identify customer needs, uncover and resolve objections, and reach an on-time successful closure.
  • Increase overall customer growth by helping to identify growth opportunities during the contract cycle for incremental services to relevant departments.
  • Manage renewal check-in as prompted by lead generation and ensure customers are set up for successful onboarding.
  • Supply complete transparency to the management of your renewals and engage involvement from managers as needed.
  • Your Profile

  • Success demonstrated in a Sales, Account or Other roles where a major focus was negotiating and retaining contracts.
  • Strong negotiating and customer communication skills.
  • Ability to develop strategies to maximise the use of your time in a busy, dynamic environment.
  • The personality and disposition to quickly gain trust and uncover a customer’s business needs to help them realise success from their contract.
  • Drive to succeed in a fast-paced, performance-based, collaborative team atmosphere.
  • Previous experience using an enterprise CRM system or similar to handle sales through its stages required, past usage of Salesforce for managing your business is a plus.
  • Fluency in German and English required.
  • The Offer

  • Competitive and negotiable salary.
  • Health Insurance.
  • Dental Cover.
  • Tax Saver Scheme.
  • Breakfast is provided.
  • Weekly fruit for office.
  • Apply
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