Customer Support with Japanese (+ Relocation Package)
National Pen
Dundalk, Louth, Ireland
3d ago
source : Jobs In Wales

National Pen, IrelandAt National Pen we provide high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.

With a workforce from over 30 different countries with 18 working languages, we provide a very diverse and multi-cultural environment in which to work with ongoing training to provide you with the tools to be successful.

Japanese Customer Service AgentThe Call Centre Agent is responsible for answering all nature of calls, pre’ and after’ sales calls, as well as taking orders live on the phone.

He or she will be assessed by their availability to take calls; their efficiency, their ability to multi-task, and their willingness generate extra revenue by upselling, and an ability to work in a team.

Most of the agent’s tasks will be actioned on-line using Oracle.RequirementsSkills / Attributes / Requirements :

  • customer support experience Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)
  • Must demonstrate ability to work well in a team contributing to the team’s goals
  • Need to demonstrate good time management, and good housekeeping Ability to analyze a problem quickly and resolve it following procedures
  • Good telephone manner : courteous, clear speech, good call management, assertive
  • Customer service focused, able to deal with customers in a friendly and polite manner
  • Aware of overall business objectives revenue generation, customer satisfaction
  • Be fluent in Japanese
  • Good English
  • Computer literate : excellent keyboard skills, familiar with different on-line database packages
  • Ability to multitaskOfferFull Time HoursNormal Hours of Work : 39.5 hrs per work Day Shift is from 7.30 am to 4.30 pm (depending on language) Mon to Fri.
  • Night Shift operates from 10.30 pm to 9.00 am depending on MarketSalary : €24,000 basic per annum plus performance bonus of up to 16% of quarterly earnings, in addition to sales commission where applicable.Additional benefits :

  • Parking
  • Relocation package, we pay for flight ticket to come to Ireland up to €150 with 2 - 4 night accommodation
  • Staff discount
  • Sports & Social Club
  • Apply
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