Customer Service Manager
6d ago

WE ARE LOOKING FOR We’re looking for a Customer Service Manager for our Dublin office. Reporting to our COO this role will lead, drive and optimise complaint handling excellence and customer care for Revolut. WHAT YOU WILL BE DOING

  • Driving development of the customer service, errors and complaints management handling function in a rapidly growing company across multiple products;
  • Defining and owning management performance indicators to maintain high standards of customer service;
  • Utilizing data-driven approach to drive improvements in the complaints handling process to improve customer outcomes;
  • Dealing with the Ombudsman office
  • Building and maintaining strong working relationships with key stakeholders to support the continuous improvement of the complaint handling activity;
  • Supporting the development of future complaint handling and customer care operating models. WHAT YOU'LL NEED
  • Experience in complaint handling or customer service function in a complex financial services organisation
  • Extensive understanding of the regulatory environment for complaint handling and customer care, including working knowledge of key regulators, financial services legislation and regulations
  • Demonstrated experience in building and managing a highly effective operation
  • Technical background with a robust and independent mindset, ability to create and implement simple, elegant solutions
  • Excellent stakeholder management skills at all levels of the organization
  • Strong interpersonal and communication skills A LITTLE ABOUT US Since 2015, Revolut has introduced over 10 million customers to a new way to handle their money.
  • From instant spending notifications and built-in budgeting controls, to global currency exchange and stock trading, customers simply get more with approach Customer Service at Revolut the same way that we approach everything else.

    We take complex issues, and create extraordinary solutions that our customers love. From on-boarding flows to new feature presentations, our goal is to both inform and delight.

    Put simply, our goal is to ensure there is a smooth recruiting process for all candidates from start to finish. Our recruiters are customer focused and aim to resolve issues with creative solutions and leverage data to make informed hiring decisions in partnership with key stakeholders. THE BENEFITS

  • Competitive salary
  • Biannual equity bonuses
  • All the latest tech you need
  • Flexible working - work from home 50% of time
  • Roll with a free Revolut Metal subscription
  • Pension plan
  • Private health insurance
  • Rest up with 29 days’ holiday per yearApply for this job
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