Complex Recovery Engineer / Escalation Engineer
Location : Cork, Ireland
The Converged Platform Solution Division (CPSD) of Dell EMC invented converged infrastructure and became a billion-dollar global market leader in under 5 years.
With expansion into high growth markets such as Hyper-Converged Infrastructure, PAAS and IAAS, CPSD is leading the charge once more as customers look for strategic partnerships to help them digitally transform.
We have evolved our strategy to have the industry's broadest CI / HCI portfolios from Blocks, to Racks and Appliances.
As part of Dell EMC, we are innovating at increased speed to deliver on speed to value implementations of IT transformation for our customers.
We are investing in people who are a Sales Operations Professional and enjoy the challenge of building a career within a dynamic and evolving global technology organization-
bring your ideas, creativity and ambition to CPSD. Success happens here and we want you to be a part of it.
Key responsibilities :
The Complex Recovery Engineer (CRE), aka Escalation Engineer will provide expert product technical leadership to field organizations & engineering, in support of the worldwide sales and customer satisfaction efforts.
The CRE applies escalation expertise in order to resolve complex customer issues in coordinating the technical support teams.
Interfaces with Senior Management, Technical Support, Sales, Marketing, Customer Service and external customers to resolve business, and technical issues, both proactively and reactively, on all products and services.
Working to pre-defined targets the successful candidate will :
Lead technical escalations and interact with technical support teams and platform-engineering resources to ensure post sales customer escalations are prioritized and managed within the customer support framework.
Essential Requirements :
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and / or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate.
Dell encourages applicants of all ages.