Production Support Engineer
Clonskeagh, Ireland
3d ago
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  • Fiserv is looking for a Production Support Engineer who will join a Production Operations team supporting a platform which provides a real time 24x7x365 Authorisation Service as well as a Clearing and Settlement processing platform for our clients.

    Experience in the payments industry is a distinct advantage. The Production Support Engineer will provide support for Production, test and development environments for this key strategic platform and a number of clients who make use of the platform.

    The role will involve troubleshooting client issues as well as issues arising on the platform itself, largely through but not limited to the analysis of data and logs using Splunk and AppDynamics, as well as through the creation and implementation of SQL queries to interrogate the database.

    The role will also involve enhancing the alerting and monitoring around the platform infrastructure and applications and looking for opportunities to introduce further automation.

    Key Responsibilities The ideal candidate will have at least four years relevant experience and display a proficiency in many of the following :

  • Production Support of complex platform systems.
  • Provides software configuration management in the realm of change deployment, change execution, job scheduling, release management, and release implementation.
  • Trouble shoots and restores service to multiple applications, Networks and system using industry accepted techniques and procedures.
  • Performs impact analysis to output data processing based on user and client requirements.
  • Analyses documentation supporting changes in a complex production environment.
  • Will communicate status of operations to allow for immediate response to service disruptions.
  • Serves as an escalation point for more complex issues.
  • Performs additional job duties as required.
  • Willingness to join an out of hours on-call support rota
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  • 4+ years of relevant technical and business experience

    Bachelor’s Degree or equivalent work experience and / or Certifications

    Experience in some of the following :

    Credit Card Processing a distinct advantage

    Strong understanding of complex business processes / functions

    Strong experience with incident, problem and change management reporting and processes in a multi-client environment

    Experience in working with technical data and understanding complex technical terminology

    Able to produce statistical data / charts / graphs o Proficient in Unix (Aix & Linux)

    Proficient in SQL queries

    General experience with Apache and JBoss o Networking / Telecommunications (TCP / IP, VPN, MPLS)

    Experience with automation tools, SaltStack preferred

    Experience with Version Control software preferred

    Experience with Splunk and App Dynamics preferred

    Citrix Netscaler experience an advantage

    Experience with tools like Netcool, Moogsoft an advantage

    Real-time transaction orientated environments

    Scripting experience, Python, JavaScript & Unix shell scripting

    PCI and PIN Security Compliance Competencies The ideal person will not only be up to speed with the technical requirements but will be able to demonstrate the following important behaviours : Quality focused with attention to detail

    Good standard of communication skills, both written and verbal

    Excellent verbal, written and executive level presentation skills

    Proven problem solving skills from problem assessment to solution selection

    Ability to work under pressure to tight deadlines, with a drive and commitment to delivery

    Self-motivated with the ability to work on own initiative or as part of a team

    Proven ability to thrive in a fast paced, dynamic environment

    Ability to handle multiple projects and assignments

    Ability to demonstrate critical thinking, providing options, recommendations, and additional actions relating to resolving issues, mitigating risks, and resolving escalated items


    Knowledge of credit card acquiring business

    Learn more about Fiserv : Life moves fast. And as it does, we know most people aren’t thinking about financial services But we are.

    We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

    We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.

    The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

    Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

    Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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