RPG Recruitment
Waterford, IE
4d ago


Main Duties & Responsibility’s include :

  • Working as part of the Front Office Team (Reception & Reservations)
  • Providing an excellent customer service experience to all clients
  • Usage of Hotsoft Front Office System
  • Working as part of the Front Office Team (Reception & Reservations)
  • Handling telephone calls efficiently and in a courteous manner
  • Processing of reservations, cancellations and modifications promptly
  • Upselling of Hotel Packages & amenities
  • Ensure all guests queries are handled promptly and efficiently via email and phone
  • Professional and prompt check in and check out of guests
  • To comply with the hotel policy in relation to cash handling and the billing / credit policy of the hotel
  • The ideal candidate :

  • Will have previous experience in a similar role in a 4 or 5 star hotel
  • Be an excellent communicator, have fluent English and have a very high standard of personal presentation
  • Proficiency in Hotel PMS system, Hotsoft will be ideal
  • Apply
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