Production Support
JPMorgan Chase
Dublin, Ireland
5d ago
source : Jobnos

Our group serves nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice.

This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

Job Description :

In the Production Management application support team, you will be responsible for monitoring and providing technical applications support for the Chase Merchant Services line of business.

The Merchant Services application portfolio is an enterprise level application platform which provides proprietary framework to integrate solutions for all business payment types, including credit, debit, prepaid stored value and electronic check processing as well as digital, alternative and mobile payment options.

This team is the first line of defense and accountable for the applications being available to meet business demands. The team leverages tools to proactively monitor the health of the applications and infrastructure ensuring processes are running, feeds are processing, jobs and dependencies are being executed, and ensuring all business functionality and support requirements are met.

The team operates in a DevOps environment using Agile based methodologies and implementations. In addition to daily support takes, you will also be responsible for project based delivery on technical improvements to the environment such as automation of repetitive tasks, disaster recovery and war games, creating business cases for Application Development partners, and creating tools and support enhancements to ensure plant operationally stability.

Key Responsibilities :

  • Support Wholesale Payments Merchant Services applications within the production environment, including an extensive and practical understanding of the applications
  • Technically investigate issues escalated from Merchants, Operations, Help Desks, Support Groups and other departments, effectively strong maintaining relationships.
  • Maintain and manage application and infrastructure availability with resiliency discipline, with inherent capability to perform complex issue investigation and resolution across wide range of applications
  • Provides accurate problem identification, ticket documentation and customer / vendor dialogue
  • Oversee small-to medium-scale projects and delivers presentations with minimal supervision
  • Provides activity, progress and status reports to management and keeps management posted of any critical issues
  • Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities
  • Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global Merchant Services production management group.
  • Education & Experience :

  • Bachelor's degree in a computer related field and 3 to 5 years related experience
  • Basic Qualifications :

  • Professional experience in an large-scale, high availability, fast paced, distributed environment
  • Experience in a technical support role
  • Experience with databases, Oracle, Informatica, SQL
  • Experience with VOS Stratus Operating System or Tandem batch processing, including submitting jobs and validating data
  • Experience in UNIX operating system functionality. UNIX administrative skills a plus
  • Knowledge mainframe and platforms
  • Experience using scheduler software such as Control-M, CA-7 and / or Netbatch
  • Basic knowledge of networking technology
  • Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others
  • Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
  • Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
  • Ability to interact with individuals on all organizational levels
  • Establishes strong working relationships with team members and across functions
  • Ability to communicate with technical and non-technical customers
  • Able to work under pressure to resolve issues affecting the production services.
  • Excellent analytical skills
  • Additional Skills :

  • Knowledge in HP-Service Manager (or similar incident ticketing tools such as ServiceNow)
  • Knowledge of RDMS (like Oracle SQL)
  • ITIL Foundation V3 / 2011 certified
  • DevOps certified
  • C / C++ and command macros
  • Knowledge in IPC (Inter-Process Communication)
  • Knowledge in Linux / Unix Operating System
  • Hands on in bash commands and Shell scripting
  • Hands on in awk and sed language
  • Experience in Payment processing / Cards industry a plus
  • Apply
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