First Line IT Support
Tribeca Technology Group
Dublin, County Dublin, Ireland
2d ago

When you're at the start of your IT career, exposure to new technology, access to experienced engineers that can mentor and teach you, and opportunities to be promoted are probably on the top of your mind.

You'll be supporting hedge funds, and they tend to invest in their kit... so you can forget everything you know about XP.

You won't need it here.

In this role you will be responsible for all desktop fixes, supporting users remotely and over the phone. You’ll be troubleshooting Windows 7 & 10, managing active directory and group policy, and liaising with third party support teams and vendors.

You’ll gain exposure to Exchange 07 13 and Windows Servers 08 16 as well as switches, firewalls and other networking equipment.

Your success will be measured with KPIs centred around ticket closures, call answer times and accurate logging in our ticket system.

We don't limit your access to systems, so you'll never again have to pass over a ticket you know you are capable of handling.

To qualify you will need exposure to a helpdesk support position, with good knowledge around Microsoft Windows OS, Active Directory, and general remote user support.

You'll need to be comfortable on the phones, as that is a big part of the role.

The office you’ll be based at the WeWork Landings building along River Liffey. We have a small private office, but there are also social areas to eat and take breaks in.

The benefits you will be provided include a €2,000 training budget to go towards the professional development of your choice, a mobile phone, a laptop, 29 days annual leave including bank holidays.

As this business is a startup (supported by the UK head office) the benefits package will grow as more options become available to us.

Please apply now. Everybody will receive a response.

If you have questions, call Yasmine on+353 01485 4106.

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