Food & Beverage Server Breakfast Buffet
The Castletroy Park Hotel is ideally located in the heart of the west of Ireland. The hotel is just 3 miles from LimerickCity, surrounded by superb amenities and is easily accessible via Shannon International Airport, The Internationally acclaimed University Sports Arena and Concert Hall is adjacent to the hotel.
We are currently recruiting for a
Food & Beverage Server Breakfast Buttet
Main Purpose of the Job
Responsible for ensuring guests receive a high level of Customer Service in our Food & Beverage Outlets and meet the four star Castletroy Park Hotel’s standards of quality and service.
Ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
Assist in achieving hotel and departmental goals in relation to mystery audits, customer comments index etc.
To assist guests at all times.
Ensure all guest queries are handled promptly and efficiently.
Ensure initiative in relation to the speedy resolution of guests queries or problems.
Report on all guest feedback to a supervisor or manager.
Carry out departmental standards in accordance with the SOP Manual.
Ensure hotel standards are achieved at all times.
Ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times.
Accept flexible work schedule necessary for uninterrupted service to hotel guests (available 5 out of 7 days per week early mornings to late afternoons).
Provide support where necessary in other areas of the hotel.
The following candidates must have the following for this position :
Must have a minimum of 2 years experience within a four star hotel or restaurant.
Available to work 5 out of 7 day per week for early to late afternoon shifts.
Be courteous and focused on providing a consistently high standard of service.
Must be standards driven and detail orientated, with the desire to progress within the luxury market.
Must have the ability to lead, multi-task and make sound decisions in a fast paced environment.
Maintain a professional image at all times through appearance.
Must possess excellent communication and interpersonal skills.
Benefits package :
Meals while on Duty
Discounts within our Leisure Club & Hotel Facilities
The position has an immediate start and salary is commensurate with experience.