Client service representative - FTC 10 Mths
Citigroup Inc
Dublin, L*, IRL, EMEA
37d ago

About Citi :

Citi has had a presence in Ireland since 1965 and was one of the first foreign banks to open an office here. As the No.1 Corporate and Investment bank in Ireland, Citi led all of the major financing for aviation leasing clients in 2016 in Ireland, which is a global aviation leasing hub.

Citibank Europe has been Head Quartered in Dublin since January 2016 and is Citi’s single EU-passported bank, with operations in 21 countries across the EMEA region and is regulated by the European Central Bank with a long-

term rating A by all three primary Rating Agencies. The businesses covered by Citibank Europe include Markets and Securities Services, Corporate Banking, Trade and Treasury Solutions, Private Banking and Consumer.

As of 2016, Citibank Europe has a net income of US$852 million, over 9,000 employees and more than 60% of these working in the Citi Service Centres.

Department Overview :

Within Citi ICG OandT, EMEA Securities Services, Global custody settlements Dublin is a client facing unit, responsible for day to day settlement enquiries relating to stock, cash and CIS products.

Team / Position Overview :

  • The team will build a repository of relevant market and Citi based information to ensure efficient and timely resolution of client enquiries within the agreed timeframes on all settlement related topics
  • The team will provide oversight of all transactions providing deep-dive analysis of all non-STP activity to ensure the highest level of timeliness and settlement rate is achieved
  • The team will also be acknowledged as market specialists / experts for the primary custody markets in EMEA.
  • Key Responsibilities :

  • Provide an unparalleled level of service through the efficient and pro-active resolution of client enquiries while also assisting in client education of market or industry changes as well as Citibank practices and policies
  • Be part of a team of market specialists / experts providing timely, accurate and proactive information to our client and colleagues.
  • Be an expert that can support internal training and provide comprehensive support to Client Delivery and Network teams.
  • Produce monthly measurements of success against various client expectations
  • Experience and Skills :

  • Strong organisational skills, excellent communication and presentation skills
  • Ability to put the client’s needs first and represent them in the best possible way
  • Ability work as an individual contributor as well as part of a wider team
  • Willingness to learn and remain open minded about new challenges
  • What we Offer :

  • Training in the vast global custody products and exposure to clients
  • As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
  • Competitive paid annual leave
  • A non-contributory pension scheme with strong employer contributions
  • Life assurance cover
  • Citi fully covers medical insurance for all employees with generous day to day benefits as well as hospital cover
  • Citi also supports a further education policy
  • Wellness program - on site Occupational Health Centre plus a series of informative talks on topical health related subjects
  • Tax Saver and Bike to Work Schemes
  • Opportunity to work in a flexible environment where the business can support
  • At Citi, we pride ourselves on our ability to offer employees a number of lifestyle benefits including an on-site restaurant, coffee dock and shop, a subsidised gym and subsidised social clubs and societies.

    Citi boasts a large diversity framework and network which encourages inclusion in the workforce as well as participation in a wide variety of initiatives and events.

    We also pride ourselves on our engagement with the local community from a Corporate Social Responsibility perspective.

    Citi offers employees a competitive benefits package as well as extra additional perks such as corporate discounts and memberships.

    Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

    Valuing Diversity :

    Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

    Citi is an Equal Opportunities Employer

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