Guide the organization to design and deliver incredible user experiences.
Ensure team members are happy, effective, and growing in their career and new work experiences.
Set clear goals and directions, and provide regular feedback on team members’ performance.
Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.
Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.
Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.
Our ideal candidate will have many of the following :
At least 8 + years of direct people management experience.
Experience leading customer success managers, account managers or premium support teams (preferably in high-growth technology companies).
Excellent written and verbal communication skills.
Strong operational background and a track-record of making data driven decisions.
Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example.
An ability to execute on and deliver complex operational projects involving multiple stakeholders.
Please include the following with your application :
Your background and accomplishments.
Description of why you want to work in this role.
Please find our EU applicant personal information notice here