What you’ll do
Develop a deep expertise and understanding ofMultiple go-to market models supporting Digital Marketing solution offerings on-demand subscription, licensing (perpetual and term), maintenance and support, managed services and professional servicesMultiple complex systems and processes used to manage enterprise deal pipeline, contracts, provisioning and record revenue salesForce, SAP (ECC, Convergent Charging / Mediation, Consolidated invoicing)How to interpret and validate an enterprise deal (using contracts, purchase order and approval documentation) to ensure accurate recording of revenue (booking, provisioning, invoicing)
Using the above expertise book and record revenue from fully executed contracts / deals using manual and semi-automated processes into the systems mentioned above.
Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact, and work to resolve during the deal negotiation process.
Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking / recording using sql, excel and tableau reports.
Engage with business partners across the company (see below) to respond to their queries, as well as resolving issues raised by customers in the assigned region, related to the Order Management process
Actively participate in the department’s cross-geo / organizational teams focused on data management, innovation, integration (acquisitions), and enablement.
Each team works to identify opportunities to scale drive efficiencies both through streamlining processes and system enhancements.
Support increased workload and additional hours when required i.e month / quarter end.
Multiple internal Departments (Deal Desk, Revenue Assurance, Credit, Legal, Customer Success Management, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance etc.
Enterprise Customers, Partners
What you need to succeed
You must be meticulous, committed, adaptable, inquisitive, innovative, respectful, collaborative and confident
Education & Skills
Bachelor’s degree or equivalent in a numerate or business discipline
Excellent numeracy skills, including intermediate or better familiarity with Microsoft Excel
Minimum 2 years Order Management (or similar) experience in this sector
Fluent business English (written and spoken)
Competence with information management tools - SAP (ECC, CC), salesforce, Sharepoint, or similar analytical and information management applications
Demonstrable experience in a role involving critical thinking’ : i.e. ability to analyze complex deal issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.
Excellent interpersonal and customer oriented communication skills
Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities
Highly Desirable :
Fluency in German or French
Knowledge of revenue recognition rules / requirements related to software / services
Familiarity with Sequel and / or salesForce reporting.
A proven ability to build strong, trust based relationships with business partners across the organization
Good knowledge of operational quote to cash business processes
Exposure to contract negotiation / drafting, including Legal and Financial Governance