Danish L1 Tech Support Robotics
Contract Pharmaceuticals Limited
Swords, Dublin, Ireland
5d ago

Our Client

They are a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Every day, from more than 40 countries and across six continents, their staff delivers next generation customer experience and helps companies better connect with their customers.

They create better business outcomes and differentiate their clients through technology, design, data, process, and people.

  • They provide services to clients in ten industry verticals : automotive; banking and financial services; insurance; healthcare;
  • technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector.

    Role Overview

  • Provide effective and efficient first-line technical support for basic or routine incoming service inquiries (answer questions, solve problems and perform basic troubleshooting using provided scripting and published materials).
  • Deliver timely, accurate customer support with a high degree of customer service satisfaction.
  • Document customer interactions with accurate call logging.
  • Deliver technical assistance based on instruction and pre-established guidelines.
  • Deliver individual performance based on metrics and related targets.
  • Successfully complete training activities to maintain technical and product knowledge.
  • Participate in coaching and demonstrate commitment to personal improvement.
  • Prioritize daily tasks, prepare personal schedule and monitor / adjust to complete tasks.
  • Your Profile

  • Written and oral fluency in Danish and English.
  • Ability to employ patience and self-control in handling irate customers.
  • Ability to follow proper procedures and work within established guidelines.
  • Analytical problem-solving skills; linear and logical troubleshooting skills.
  • Be able to work as part of a strong and collaborative team.
  • The Offer

  • 20 days annual holiday + 9 statutory days entitlement.
  • Free Parking.
  • Games Room / Breakout area.
  • Pay for Performance bonus program.
  • Discounts with various high street brands.
  • Apply
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