Community Operations Analyst
Contract Pharmaceuticals Limited
Sandyford
1d ago

Job Description

As a Community Operations Analyst, you will be working with Covalen onsite with a global social media company. This content review position is vital to ensure that these media platforms remain safe for the public eye.

Open to all who are eligible to work full-time in Ireland without restriction.

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time
  • Become and remain knowledgeable about client’s products and community standards
  • Make well balanced decisions and personally driven to be an effective advocate for our community
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • Display a strong bias to doing what’s right
  • Investigate and resolve issues that are reported on clients platform such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team.
  • Essential Competencies :

  • Strong personal resilience with the ability to operate in a pressured and fast paced environment.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions.
  • Ability to solve problems.
  • Effective Time management & Prioritization skills.
  • Ability to work as part of a team.
  • Ability to consistently hit KPIs on time.
  • Candidate Experience :

  • Fluent in market language and English.
  • Cultural understanding of the market.
  • Experience in working in an office environment is preferable.
  • Extremely reliable, consistent, and hard-working
  • Passion for ensuring a positive, safe user experience
  • Flexible in working in a faced paced environment with different projects to work on.
  • Ability to learn new information in a short period of time
  • Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European)
  • Benefits

  • Free canteen onsite in client site during shift hours
  • Health Care
  • Extensive Training & Development
  • Free access to Covalen Group Scheme website
  • Free access to Covalen 24-hour Employee Assistance Programme (EAP)
  • Free access to Covalen’s Wellness Programme
  • Covalen’s Tax Saver Scheme
  • Covalen’s Bike to Work Scheme
  • Further Details

  • Working hours : Min of 37.5 hours per week Monday to Sunday (including Bank Holidays)
  • Shift : Day
  • Pay Schedule : Monthly
  • Contract Type : Permanent
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